Real Estate Application Support Specialist II; MRI or Yardi

Position Application Support Specialist

Location:

Dallas

Category:
Managed Services

Employment type:

Full-Time, Exempt

This position provides support services to clients. Essential duties include providing client support and technical issue resolution via service requests, e‑mail, phone, and other electronic medium. Delivers how-to support as related to specific applications and business processes. Acts as the initial point of escalation for other support agents.

• Monitor Service Now queue and respond to client requests for support in a timely manner
• Prioritize and route client requests to other internal and external resources
• Document client requests and resolutions in Service Now
• Understand client metrics and status reports
• Participate in client status calls
• Develop and present client and internal training on applications and business processes
• Track trends of service requests and work with clients to mitigate recurring incidents
Submit accurate time and expense reports in a timely manner

• Four‑year college degree is preferred with a BA or BS in Accounting, Business, Finance, Computer Science or equivalent is preferred. Two‑year degree is acceptable or comparable training experience.
• 2‑4 years minimum in real estate industry, consulting, implementation or support experience with at least one of the following applications is required: MRI or Yardi.

We are not accepting unsolicited resumes from third‑party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Real Foundations will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.