IT Support Engineer

Who We Are

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. We provide unrivaled access for corporate clients and fans to marquee events such as the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. We partner with over 150 iconic rights holders including the IOC, FIFA, NFL, NCAA, UFC, WWE, and PGA of America.

On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company that owns UFC, WWE, P  and other properties.

The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires strong customer service focus, solid technical expertise, and a high level of responsiveness. The technician must manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed.

As part of a global technology team, the technician contributes to a culture of collaboration, reliability, and continuous improvement with a focus on delivering excellent end‑user experience.

• Monitor the help‑desk system for inbound issues and ensure all issues are logged and documented.
• Provide thoughtful end‑user computing support for diverse business units and locations.
• Maintain a flexible approach to the work schedule, including occasional early starts and late finishes.
• Adhere to and enforce all information‑security protocols.
• Perform preliminary server administration and manage network connectivity.
• Help champion, deploy, and support new technologies to address business needs.
• Demonstrate excellent communication skills, integrate well at all levels, and work independently.
• Remain focused with a professional and flexible attitude while multi‑tasking.
• Maintain complete confidentiality and discretion.
• Participate in moves and changes that affect the technology environment.
• Provide occasional travel and occasional on‑call escalation support.

• Previous experience in a level‑one IT support role.
• Administer, maintain, and support Microsoft Office productivity suite.
• Administer Microsoft Azure Active Directory & Microsoft O365, including user account administration.
• Configure and administer remote access and VPN.
• Deploy, manage, and support Windows, macOS, and iOS platforms.
• Administer and support enterprise‑level AV.
• Set up and support mobile devices and desktop telecommunications.

• Strategic thinking – identify and escalatetrends for attention.
• Technical knowledge – in depth understanding, curiosity, and desire to learn about the technical environment.
• Teamwork & communication – exceptional interpersonal skills to engage and support stakeholders at all levels.
• Continuous improvement – understand the needs of the business.

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location in which the Company has facilities.

TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.