Desktop Technician

About APCON

APCON is a leader in network visibility and security solutions. Our customers include Fortune 1000 companies, government agencies, and organizations in more than 40 countries. Our technology provides the insight needed for investigation, threat detection, and response across complex environments.

We are collaborative, innovative, and committed to excellence. We are looking for a Desktop Technician who reflects these values.

Location: Plano, TX

Job Type: Full-Time

Department: Information Technology

Reports To: IT Manager

Schedule: Monday–Friday (occasional after-hours and weekend work required)

We are seeking a skilled and experienced Desktop Technician to join our dynamic IT team. The ideal candidate will be responsible for the support, maintenance, and optimization of our IT infrastructure as it relates to the user/desktop environment, encompassing Windows, Linux, and macOS environments. This role requires strong technical knowledge, excellent troubleshooting skills, and the ability to work independently and collaboratively in a fast‑paced environment.

• Systems Administration:
  Install, configure, and maintain servers, workstations, and related systems across Windows, Linux, and macOS platforms.
• Email Systems Support:
  Support Exchange Server (on‑premises), including mailbox configuration and troubleshooting.
• Security & Compliance:
  Deploy and monitor anti‑virus and anti‑malware implementations for end users. Ensure systems are secure and compliant with organizational standards.
• Incident Resolution:
  Act as a point of escalation for complex desktop issues. Provide Tier 2 and Tier 3 support across operating systems and applications.
• Documentation:
  Maintain accurate technical documentation, network diagrams, and system configuration records.
• After‑Hours Support:
  Provide occasional support outside of regular business hours, including maintenance for windows, participate in system upgrades, and/or emergency troubleshooting.

• 2-5+ years of experience in IT systems support or systems administration
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Strong proficiency with Windows environment, Linux distributions (e.g., Ubuntu, Alma, RHEL), and macOS a plus
• Experience managing Exchange Server (on‑premises) from ECP
• Familiarity with anti‑virus and anti‑malware tools and policies
• Ability to diagnose and resolve complex technical issues efficiently
• Excellent written and verbal communication skills
• Experience with virtualization technologies (e.g., VMware, Hyper‑V)

• Industry certifications such as CompTIA Server+, Microsoft Certified:
  Windows Server, Red Hat Certified System Administrator (RHCSA), or Apple Certified Support Professional (ACSP)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, firewalls)
• Strong scripting and automation skills (e.g., Power Shell, Bash) are a plus
• Familiarity with backup and disaster recovery solutions

• Primary work during regular business hours (Monday–Friday)
• Occasional after‑hours and weekend work required for maintenance, upgrades, and incident response
• On‑site role with occasional remote support as needed

• Medical, dental, and vision insurance
• Company paid short term and long-term disability
• Flexible spending accounts
• HSA account with company contribution
• Generous PTO program
• 401(k) with company match
• Professional development opportunities
• Collaborative and innovative engineering environment
• Company paid holidays
• Stable and established company with long term customers and ongoing investment in engineering