Senior Desktop Support Engineer

Job Description

This role is to provide onsite (5 days per week) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Resolve technical issues from incoming hardware/software incidents for onsite and remote users.
• Provide support for conference room technology (pre‑meeting testing and in‑meeting troubleshooting).
• Assist with device installation or moves (disconnect/reconnect).
• Manage print setup and troubleshooting.
• Mobile device configuration and troubleshooting.
• Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction.
• Experience using Service Now ticketing system.
• Troubleshoot client problems by identifying symptoms, reviewing documentation, asking smart questions, consulting technical partners as needed, with the goal of quickly resolving the reported issue and following up to ensure long‑term success of the solution.
• Project leadership skills.
• Experience creating scripts/automation to improve or streamline routine tasks.