Webex Incident Analyst
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-06-18
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Our client is seeking a Webex Incident Analyst to join their team. As a Webex Incident Analyst, you will be part of the Incident Management Support team supporting real-time incident resolution and operational excellence. The ideal candidate will demonstrate resilience, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.
Job Title: Webex Incident Analyst
Location: Dallas, Texas
Pay Range: $43/hour
What's the Job?- Lead real-time incident management for Webex/Spark services, ensuring swift resolution of high-severity incidents.
- Manage incident bridges, coordinate with cross-functional teams, and communicate effectively with stakeholders.
- Utilize ITSM tools such as Service Now to log, track, and resolve incidents and problems.
- Perform initial technical triage using knowledge of virtualization, cloud technologies, Kubernetes, VMware, Linux, and networking.
- Drive root cause analysis and contribute to continuous improvement initiatives in incident management workflows.
- Strong hands‑on experience in Incident Management and Problem Management operations.
- Excellent stakeholder communication and bridge handling skills.
- Experience with ITSM tools, preferably Service Now.
- Basic working knowledge of Cloud Architecture, Kubernetes, VMware, Linux, and networking.
- Ability to work under pressure and manage multiple high‑severity incidents effectively.
- Opportunity to work in a dynamic and innovative environment.
- Engage in impactful incident management processes supporting critical services.
- Collaborate with talented professionals across various technical domains.
- Enhance your skills with exposure to cloud, virtualization, and networking technologies.
- Be part of a company recognized for its commitment to diversity and ethical standards.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
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