Systems Engineer

About GAINSCO

Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non‑standard personal auto policies. It serves drivers nationwide by providing minimum‑limits personal auto coverage, making insurance more accessible to a broader market. In 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries, strengthening GAINSCO's ability to grow and expand its reach in the personal auto industry while continuing to build on its decades of specialized expertise.

At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart. If you're seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us.

As a Systems Engineer I, you'll design, implement, and maintain complex systems infrastructure that supports business‑critical operations. You'll partner across IT and the business to deliver infrastructure projects, provide Tier 3 escalation support, and ensure systems are reliable, scalable, and secure—across both Azure and on‑prem VMware environments.

• Partner with cross‑functional teams to deliver IT infrastructure projects (upgrades, enhancements, and new solutions).
• Design, deploy, and manage Azure resources and equivalent on‑prem VMware infrastructure.
• Provide technical expertise on solution design, implementation plans, and operational readiness.
• Serve as Tier 3 escalation support for complex hardware, software, and network issues from the Systems Administration team.
• Monitor and optimize infrastructure for performance, cost efficiency, and security.
• Configure, manage, and troubleshoot network components including routers, switches, firewalls, SD‑WAN, and wireless.
• Implement and maintain VPNs, VLANs, and other network security controls.
• Ensure backups, disaster recovery (DR), and business continuity practices are in place and maintained.
• Manage Active Directory, Group Policy, and identity/access management.
• Maintain strong documentation for systems, configurations, standards, and procedures.
• Produce routine reports on system health, capacity, and security posture.
• Research and complete training to stay current with emerging infrastructure technologies and best practices.
• Execute code promotions and production deployments during off‑hour deployment windows as needed.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• In lieu of degree: candidates must meet the experience requirements below plus at least 4 additional years of general IT experience.

• Azure Administrator, Azure Solutions Architect, CCNA/CCNP, CompTIA Network+, preferred.

• 5+ years professional experience in IT Infrastructure.
• 5+ years Microsoft Windows Server architecture and administration.
• 5+ years network administration (routers/switches, firewalls, SD‑WAN, wireless networks).
• 5+ years Active Directory, Group Policy, DHCP, and DNS administration.
• 5+ years Windows File and Print services.
• 5+ years virtualization technologies (VMware or Hyper‑V).
• 5+ years backup and storage management.
• 5+ years supporting Microsoft 365 services.
• Working knowledge of Microsoft Azure cloud services and networking.

• Proficiency in scripting and automation (e.g., Power Shell, Python, JSON).
• Strong troubleshooting and problem‑solving skills (systems + network).
• Excellent documentation and technical communication skills.
• High attention to detail and ability to prioritize in a fast‑paced environment.
• Strong customer service mindset and collaboration skills.
• Ability to research and learn new technologies quickly.
• Ability to work independently and as part of a team.
• Ability to participate in 24/7 on‑call support when scheduled.

• Standard work week:
  Monday–Friday: 8:00am – 5:00pm CST.
• After‑hours work required:
  Some work must be scheduled outside business hours, including evenings…