Senior Director - Information Technology and Support Services

Texans Can Academies
- Senior Director
- Information Technology and Support Services

Region: 10

School District/

Employer:

Texans Can Academies

District Category/

Employer:

Central Office

Position:
Director

Assignment Level: High School

Area:
Technology

Job Title:

Senior Director – Information Technology and Support Services

School:
Texans Can Academies

Campus

Description:

Texans Can Academies is a nonprofit network of tuition‑free public charter schools dedicated to providing students with a second chance ving students across Texas, Texans Can offers flexible, student‑centered learning environments designed to help learners overcome obstacles, earn a high school diploma, and prepare for college, career, and life. With a mission of graduation and beyond, Texans Can is committed to empowering students through innovation, personalized support, and a culture of high expectations, ensuring every student has the opportunity to realize their full potential.

Date Posted: 6/12/2026

Deadline:
Until Filled

Openings: 1

Commitment:
Full Time

To provide leadership, management, and oversight of district technology infrastructure, networking, server systems, cybersecurity, and end‑user support services. The Senior Director of IT & Support Services ensures secure, reliable, and efficient operations of all technology systems that support instruction, administration, and compliance. This position works collaboratively with the Chief of Data & Technology to plan, implement, and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.

• Infrastructure and Network Management
  • Direct all aspects of network operations, including LAN/WAN connectivity, wireless infrastructure, and internet security
  • Oversee district servers, storage, and virtualization environments to ensure high availability and disaster recovery readiness
  • Maintain cybersecurity systems, including firewalls, endpoint protection, intrusion detection, and vulnerability management
  • Coordinate with external vendors to ensure uptime and compliance with E‑Rate and other federal/state technology funding programs
  • Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs
• Helpdesk and Support Services
  • Lead the district’s helpdesk operations to ensure timely response, resolution, and customer satisfaction
  • Establish escalation procedures and service level agreements (SLAs) for IT support requests
  • Develop and implement staff training for technology best practices and security awareness
  • Manage device inventory, imaging, and lifecycle replacement for end‑user hardware
• Systems Administration and Security
  • Administer user accounts, permissions, and authentication systems (Active Directory, Google Admin, SSO)
  • Oversee data backup, retention, and disaster recovery protocols to protect against data loss or system downtime
  • Collaborate with the Chief of Data & Technology to align security practices with SIS, PEIMS, and district data governance policies
• Project Management and Collaboration
  • Participate in technology planning, procurement, and implementation of district technology initiatives
  • Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion
  • Prepare and maintain technical documentation, network diagrams, and standard operating procedures (SOPs)
• Leadership and Supervision
  • Supervise IT staff including network engineers, technicians, and helpdesk personnel
  • Develop professional growth plans for technology staff and conduct annual evaluations
  • Promote a service-oriented culture focused on problem solving, efficiency, and continuous improvement
• Supervisory Responsibilities:
  
  Network Engineers, Systems Administrators, Technical Support Specialists/Helpdesk Staff

• Education/Training
  • Bachelor’s degree in Computer Science, Information Systems, or related field (required)
  • Master’s degree (preferred)
  • Industry certifications preferred (e.g., CompTIA Network+, Security+, CCNA, MCSA, or equivalent)
• Experience
  • Minimum of seven (7) years of progressively responsible experience in information technology and network…