Global Vet Support Specialist

IMPORTANT! Tell us more about yourself in a cover letter and explain how your skills and experiences qualify you for this position. An application without a cover letter will not be processed. For the especially enthusiastic candidate who would like to set themselves apart, please highlight yourself through a short video! Links can be submitted in your cover letter.

Job Title:

Global Vet Support Specialist

Reports to:

CEO
Status:
Full-Time

Location:

Remote, no travel required
Location Requirement:
This position is fully remote; however, we are only able to consider candidates who are legally authorized to work in the United States at this time. Unfortunately, we are not equipped to provide international sponsorship or support for visas or work permits. Applicants must be currently residing in the U.S. and eligible for employment.

Since 2004, Pet Relocation has helped pets move all over the world. We're a small, dedicated team with roots in Austin, Texas, though our employees are now distributed across various locations. We are a 100% remote company with no physical office, and we thrive in a collaborative virtual environment while taking great pride in what we do.

We provide a range of international pet relocation services—including full-service, partial, and documentation-only options—tailored to our clients’ needs. We handle everything from pre-export paperwork and vet coordination to flight bookings and customs clearance. Our clients move for work, personal reasons, military or service-based relocations, or retirement. Regardless of the reason, our clients rely on us for peace of mind during these major life transitions.

The Global Vet Support Specialist serves as the lead coordinator of veterinary documentation and government endorsement services for our Service team. This is a detail-heavy, autonomous role that requires strong decision-making, critical thinking, and high ownership.

You will collaborate primarily with Global Pet Relocation Managers, followed by veterinarians, veterinary clinics, and USDA officials to facilitate complex international pet moves. Your work ensures accurate, timely, and compliant preparation of health certificates and supporting documents across a wide range of country-specific import regulations.

This role is ideal for someone who thrives in a fast-paced environment, enjoys managing intricate processes from start to finish, and brings a mindset of continuous improvement. We're looking for someone who not only completes tasks with precision but also seeks opportunities to refine workflows and enhance systems—for the benefit of our internal team, our clients, veterinary clinics, and USDA partners.

This position requires significant research and the ability to navigate nuanced logistical considerations, as veterinary health requirements often dictate when a move can occur. You will work independently the majority of the time, exercising sound judgment and professional discretion in carrying out the responsibilities below.

• Interpret and validate incoming pet vaccination records, and request additional information or corrections as needed based on destination country requirements
• Identify and correct issues in vaccination records or documentation presentation to ensure they meet the specific formatting and regulatory requirements of each destination country
• Coordinate with veterinary clinics and USDA officials for endorsement of international health certificates (VEHCS and physical submissions)
• Coordinate shipping logistics and track documentation for vet packs (including health documents and other important information), ensuring timely delivery to and from USDA and veterinary clinics
• Submit digital documentation as required by local or international authorities

• Draft personalized pet vaccination timelines
• Track and manage multiple document flows across USDA, vet clinics, and Pet Relocation
• Use tools such as Conga Composer, Adobe Acrobat, and other smart platforms to streamline documentation, ensure accuracy, and reduce manual…