More jobs:
Mortgage Data Services
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-06-20
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
Mortgage Data Services MDS Application Monitoring Team
(Mortgage Data Services – APIs, Services, User Facing Workflows)
Primary FocusMonitoring and triage of customer and partner facing services, including APIs, microservices, portals, and document workflows, where issues impact real time business operations.
Core Technical SkillsApplication & Service Monitoring (grain of salt)
- Web application and UI health monitoring
- Microservices and service to service dependency awareness
- Certificate, endpoint, and authentication health checks
Platform & Service Understanding (grain of salt)
- Understanding of event driven and API based architectures
- Familiarity with document ingestion and processing flows
- Awareness of upstream/downstream service dependencies
- Environment awareness (Prod vs non Prod behavior)
- Synthetic and real user monitoring concepts
- Log aggregation and application error diagnostics
- Alerting based on user experience, not just infrastructure
- Integration with incident and on call escalation tools
- Rapid triage of customer visible incidents
- Verification of service recovery after restart or rollback
- Coordinated escalation to application and platform teams
- Clear status communication during high severity incidents
- Awareness of API security controls (auth failures, rate limits)
- Monitoring for abnormal traffic or error spikes
- Understanding of data sensitivity and access restrictions
- Adherence to least privilege access and security runbooks
- Service availability monitoring
- Ticket creation and escalation
- Deeper log analysis and error pattern identification
- Service restarts or retries where authorized
- Partner impact analysis and status confirmation
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