IT Support Engineer

Position Summary

The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness.

The IT Support Technician must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed. As part of a global technology team, the IT Support Technician contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end‑user experience.

• Monitor Helpdesk system for inbound issues and ensure all issues are logged and documented.
• Provide thoughtful end‑user computing support for diverse business units and different locations.
• Maintain a flexible approach to work schedule with occasional early starts and late finishes, subject to business requirements.
• Adhere to and enforce all information security protocols.
• Perform preliminary server administration and manage network connectivity.
• Help champion, deploy, and support new technologies to address business needs.
• Demonstrate excellent communication skills, integrate well at all levels, and be able to work independently.
• Maintain focus with a professional and flexible attitude while multi‑tasking.
• Always maintain complete confidentiality and discretion.
• Participate in moves and changes as they relate to the technology environment.
• Occasional travel and occasional on‑call escalation support.

• Previous experience in a level one IT support role.
• Administer, maintain, and support Microsoft Office productivity suite.
• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration.
• Remote access and VPN configuration and administration.
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms.
• Enterprise Level AV Administration and Support.
• Set up and support mobile devices and desktop telecommunications.

• Strategic Thinking: Ability to identify and elevate trends for attention.
• Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
• Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
• Continuous Improvement: Understand the needs of the business.

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location in which the Company has facilities.

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