Implementation Specialist

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29 days ago Requisition

An Implementation Specialist supports the onboarding and training of clients during their initial implementation of Axxess products and services. This role plays an essential part in ensuring a smooth transition for clients by providing structured training, clear communication, and internal coordination. The Implementation Specialist works in close partnership with Implementation Consultants, Client Experience team members, and other internal teams to help drive successful adoption of Axxess solutions.

• A fast‑paced, collaborative team‑oriented environment that encourages everyone to bring their authentic self to work every day.
• Professional development for career growth and advancement.
• Competitive compensation with full selection of benefits, including company‑matching 401k contributions and 20 days of paid time off + holidays + birthdays.

Axxess is the leading global technology platform, transforming how care is delivered in the home. Trusted by more than 9,000 organizations worldwide, its robust ecosystem empowers healthcare professionals to deliver exceptional care to more than 7 million patients. Its AI‑powered solutions drive efficiency, reduce costs, and help improve outcomes, while its commitment to compliance and security is backed by industry‑leading certifications.

We bring life‑changing technology to healthcare, impacting the way people work, learn, and grow their business. Our edge does not come from our technology, it comes from our people. We work as one team with a common goal to create shared success benefiting everyone. Axxess fosters a collaborative culture that fuels innovation and excellence and is recognized nationally as a “Best Place to Work.”

• Collaborate with Implementation Consultants and team members to execute implementation plans and meet client needs.
• Provide first‑line support for client questions during implementation and ensure timely resolution or appropriate handoff.
• Help gather and validate client data, configuration preferences, and other key inputs needed for system setup.
• Maintain accurate documentation of client training activities in alignment with Quality Management System (QMS) standards.
• Escalate client concerns or risks to appropriate internal stakeholders to ensure client satisfaction.
• Support the preparation and follow‑up for onsite visits and virtual sessions led by Implementation Consultants.
• Develop working knowledge of Axxess products, services, and industry best practices.

• 3+ years of Home Health, Home Care, Hospice, or Palliative industry experience required.
• Axxess experience preferred.
• Experience in a support, training, or customer‑facing role preferred.
• Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance.
• Proficient in using cloud‑based systems and CRM tools.
• Strong communication, time management, and organizational skills.
• Ability to work effectively in a fast‑paced, collaborative environment.
• Occasional travel may be required for team meetings or client support (less than 25%).

Axxess is an equal opportunity employer and drug‑free workplace. All applicants must be authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!