IT Desktop Technician; Dallas, TX

Description

Austin Industries is one of the nation’s largest, most diversified U.S.

-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies:
Austin Bridge & Road, Austin Commercial, and Austin Industrial.

Austin Industries has an outstanding opportunity for an IT Desktop Technician at our corporate headquarters in Dallas, Texas. The IT Desktop Technician will provide general and escalated support to all Employee‑Owners at all headquarters, offices, and job sites of all Austin operating companies. Responsibilities include coordination, installation and implementation of all IT hardware and software, including but not limited to laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices.

• Provide on‑site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration.
• Recognize, diagnose, and resolve common system issues; may use remote desktop screen‑sharing software to assist users with issues.
• Respond to telephone calls, emails and ticket requests for technical support.
• Software and hardware installations, updates and troubleshooting.
• Audio/video conference set‑up and support.
• Printer/scanner set‑up and support.
• Document, track and monitor problems to ensure timely resolution.
• Assist the Asset department with imaging of new and upgraded equipment.
• Track, document recurring problems, and recommend corrective actions to the appropriate IT team.
• Perform additional duties as assigned.

• An associate degree in computer technology, information systems, or related field preferred but not required.
• 2+ years of experience in computer technology support or related area.
• Azure Fundamentals Certificate preferred.
• Knowledge of commonly‑used concepts, practices and procedures within the field.
• Excellent communication (written and verbal), analytical, customer‑service and interpersonal skills.
• Ability to work in a fast‑paced, deadline‑driven environment.

• Be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed on a rotating schedule.
• Be available to travel to job sites at least once every quarter.
• Applicants must be legally authorized to work in the United States. Austin Industries will not sponsor or take over sponsorship of an employment visa for this position.

We offer excellent benefits, including medical, dental, life and disability insurance, and a matching 401(k) plan. Austin Industries is proud to be a 100% Employee‑Owned Company (ESOP). To learn more about our employee‑ownership structure, visit

Austin Industries is an Equal Opportunity Employer.

See the “Know Your Rights” poster available in English (https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf) and Spanish (https:// Your Rights Sp
6.12.pdf). For further information, please review the Know Your Rights notice at https:// from the Department of Labor.