Senior Manager, Enterprise ServiceNow Platform
Listed on 2026-06-28
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IT/Tech
IT Project Manager, Systems Analyst, IT Consultant, IT Business Analyst
Senior Manager, Enterprise Service Now Platform
AECOM Information Technology is seeking a Senior Manager, Enterprise Service Now Platform, to lead, own, and evolve our global Service Now ecosystem that supports enterprise workflow automation, digital operations, and employee services at scale.
This leader will serve as the global platform owner for Service Now, responsible for platform strategy, governance, roadmap execution, demand management, and continuous improvement. This role is focused on advancing Service Now as a strategic enterprise capability — not simply managing operational support or teams that use the tool.
The ideal candidate has experience owning a large-scale Service Now environment, partnering with business leaders, leading delivery teams and vendors, and creating scalable solutions that improve automation, user experience, and business outcomes. This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX. Key Responsibilities
- Enterprise Platform Ownership & Strategy
- Governance, Delivery & Continuous Improvement
- Team & Partner Leadership
- Automation & Innovation
Minimum Qualifications
- Bachelor's Degree plus at least 10 years of Service Now experience, including 2 years of leadership experience, or demonstrated equivalency of experience and/or education
- Experience owning, managing, or leading Service Now platforms within large, complex enterprise environments.
- Experience driving Service Now platform strategy, governance, roadmap planning, demand intake, backlog prioritization, and delivery execution to support enterprise business needs.
- Experience partnering with business stakeholders, technology teams, and external vendors/MSPs to deliver scalable Service Now solutions, enhancements, integrations, and platform improvements.
- Experience across Service Now capabilities such as ITSM, ITOM, ITAM, HRSD, CSM, SPM, CMDB, Knowledge Management, Employee Center, or Service Portals.
- Strong communication and leadership skills with the ability to influence technical teams, business partners, and senior stakeholders.
- Due to the nature of this position, U.S. citizenship is required.
Preferred Qualifications
- 5+ years of leadership experience managing Service Now platform, enterprise application, or digital workflow teams.
- Experience leading Service Now transformation, modernization, or platform maturity initiatives.
- Service Now certifications such as CSA, CAD, CTA, or CMA.
- Agile certifications such as CSM, CSPO, SAFe, or equivalent experience.
- Experience with Service Now AI capabilities, Now Assist, Move Works, automation, or workflow optimization.
- Background in enterprise applications, platform engineering, software delivery, or solution architecture.
- Experience working within large global or matrixed organizations.
Additional Information
- Relocation assistance is not available for this position
- Sponsorship for US work authorization is not available for this position, now or in the future.
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