Help Desk Support Technician; Level II
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-06-29
Listing for:
Staffing Management Group
Full Time
position Listed on 2026-06-29
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Summary
A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands‑on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high‑quality technical support in a fast‑paced MSP setting.
Duties & Responsibilities- Technical Support & Troubleshooting
- Provide advanced support for Windows 10/11 desktop environments
- Troubleshoot and maintain Windows Server 2016 and 2019 systems
- Diagnose and resolve networking and connectivity issues
- Interpret system and event logs to identify root causes and implement solutions
- Respond to and resolve escalated support tickets requiring deeper technical expertise
- Systems Monitoring & Incident Response
- Monitor RMM and alerting systems to proactively address performance or security concerns
- Follow documented procedures to remediate alerts and system issues
- User & Infrastructure Support
- Manage new user setup, onboarding, and account provisioning
- Install and configure network equipment and related infrastructure
- Support LAN/WAN environments, including maintenance and troubleshooting
- Deploy and support network hardware
- Facility & Peripheral Systems Support
- Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity
- Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician
- Experience with firewall and network administration, specifically Sonic Wall and/or Meraki
- Working knowledge of troubleshooting desktops, servers, and network infrastructure
- Strong customer service orientation with a professional and approachable demeanor
- Excellent written and verbal communication skills, including the ability to explain technical concepts clearly
- Dependable and self‑motivated with a strong sense of accountability
- Eagerness to continue learning and expanding technical expertise
Employment Type: Full time
Location: Dallas, TX
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