Technical Support Engineer​/Onsite​/Dallas, TX

Position: Technical Support Engineer / Onsite / Dallas, TX
$75000 - $75000

A growing agritech organization is hiring a Technical Support Engineer in Fort Worth, Texas. This company builds IoT-driven water monitoring systems used in agricultural environments, combining hardware devices, mobile connectivity, and cloud-based software. This is a full-time, on-site position focused on supporting field technology and customer deployments.

This opportunity is ideal for someone who enjoys hands-on troubleshooting across both hardware and software. The role offers exposure to real-world IoT systems, collaboration with an international engineering team, and the ability to directly influence product performance and improvements. Candidates who are self-sufficient, curious, and comfortable working across technical disciplines will thrive.

Required Skills and Experience

- Experience in technical support, field service, or a similar role

- Strong troubleshooting skills across hardware and software systems

- Familiarity with IoT devices or mobile-connected technology

- Basic understanding of electrical systems and components

- Ability to read and interpret technical diagrams or schematics

- Strong communication skills both written and verbal

- Ability to work independently and manage priorities

Desired Skills and Experience

- Hands-on experience with electronics or device repair

- Knowledge of voltage systems such as 120V, 220V, or 240V

- Experience with relays, contractors, or similar components

- Soldering experience

- Previous experience supporting field-deployed technology

- Exposure to startup or fast-paced environments

What You Will Be Doing

- Diagnose and resolve technical issues involving hardware and software systems

- Support escalated customer cases and provide timely resolutions

- Partner with engineering teams to test product updates and improvements

- Document technical issues, solutions, and troubleshooting steps

- Provide internal IT and technical support for the U.S. team

- Assist with system validation and field testing

Tech Breakdown

- 50% Hardware and electronics troubleshooting

- 50% Software, mobile, and IoT systems support

Daily Responsibilities

- 70% Hands-on technical troubleshooting and diagnostics

- 10% Internal support and process documentation

- 20% Cross-functional collaboration with engineering and support teams

The Offer

- Competitive base salary

- Performance-based bonus eligibility

Benefits

- Medical, Dental, Vision

- Paid vacation and holidays

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.