AI Support Analyst

AI Support Analyst

This position is not eligible for immigration sponsorship.

We are the better way to work in finance. As private equity's value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

The AI Support Admin plays a critical role in ensuring the smooth operation and adoption of AI tools across Accordion. Acting as the first line of specialized support for AI-related escalations, this individual bridges day-to-day technical assistance with long-term enablement initiatives. Reporting to the AI Enablement Lead, the Analyst will partner closely with both AI system readiness and AI training to resolve user issues, maintain system readiness, and enhance firmwide confidence in AI-driven tools.

This role combines hands-on technical troubleshooting with process and training support—making it ideal for someone who is equally comfortable solving technical challenges, documenting best practices, and assisting in the rollout of new AI capabilities.

The ideal candidate is a problem-solver who thrives at the intersection of technology and people. They bring curiosity about AI, patience in helping users, and the technical acumen to keep systems running smoothly. This person takes initiative, communicates clearly, and sees AI not just as a set of tools—but as a transformational force to make work more intelligent, efficient, and collaborative.

This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).

This position is not eligible for immigration sponsorship.

AI Support & Troubleshooting

• Serve as helpdesk escalation point for all AI-related issues (access, performance, integration)
• Troubleshoot incidents involving Glean, CoPilot, ChatGPT, Zoom AI, and future AI applications
• Maintain documentation of known issues, resolutions, and best practices
• Monitor AI system health, escalate outages, communicate impacts to stakeholders

Collaboration & Enablement Support

• Test new configurations, validate system integrations, and ensure readiness for production use
• Validate new tools from a user-experience perspective (intuitive? useful? clear?)
• Support AI training in maintaining learning materials and coordinating sessions
• Participate in rollout activities for new AI tools, providing hands-on user assistance

Feedback & Adoption Intelligence

• Formalize user feedback capture; structured collection of sentiment, feature requests, pain points with regular synthesis reports to AI Enablement Lead and Engineering
• Co-own AI usage dashboards and adoption reporting bringing qualitative context from user behavior to shape what gets measured

Governance & Improvement

• Identify recurring support patterns and propose solutions to improve user experience
• Maintain compliance with AI governance, security, and data management standards
• Document AI support procedures aligned with internal IT and People Team standards

• 2–4 years experience in IT support, systems administration, or AI/automation tool management
• Strong understanding of enterprise AI tools (Claude, CoPilot, Glean, ChatGPT, Zoom AI)
• Excellent troubleshooting, communication, and documentation skills
• Demonstrated ability to collaborate across teams, prioritize, and manage concurrent tasks
• Familiarity with Power BI, SQL, or other reporting tools
• Python proficiency required
• Bachelor's degree in IT, CS, or related field (or equivalent experience)

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering…