Service Delivery Manager
Job in
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-07-01
Listing for:
Yochana
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Project Manager, Cloud Computing: Infrastructure & Operations, Data Engineering
Job Description & How to Apply Below
Service Delivery Manager – Onsite
Location:
Dallas, TX
VISA type: VISA Independent Consultant only
Experience:
10+ Years
Employment Type:
Full-time
The pay range for this role is $130k - $135k per annum
Role SummaryWe are seeking an experienced Service Delivery Manager with a strong background in Data & Analytics (D&A) to lead large-scale engagements, manage global delivery teams, and ensure seamless operations across complex data ecosystems. The ideal candidate will have expertise in cloud platforms, data engineering, reporting tools, and ITIL-based service management, along with proven experience in migration of D&A applications and tools.
Key Responsibilities- Manage end-to-end delivery of large Data & Analytics programs, ensuring adherence to timelines, budgets, and quality standards.
- Lead migration initiatives for D&A applications, tools, and platforms (e.g., on-prem to cloud, cross-cloud migrations, modernization projects).
- Oversee 24x7 support operations, ensuring compliance with SLAs for availability, response time, and incident resolution.
- Drive ITIL processes including Incident, Service Request Fulfillment, Change, Release, and Problem Management.
- Collaborate with Sales teams and Client Partners to align delivery with business objectives and maintain strong client relationships.
- Manage distributed global teams, ensuring effective communication, governance, and performance management.
- Ensure robust monitoring and reporting using tools like Service Now and other monitoring platforms.
- Provide leadership in reporting and analytics, leveraging tools such as Power BI and Tableau for actionable insights.
- 10+ years of experience in Data Engineering with expertise in Databricks, Snowflake, Azure Data Services, and AWS ecosystems.
- Proven experience in migration of D&A applications, tools, and platforms.
- Strong understanding of Reporting and Analytics with hands-on experience in Power BI and Tableau.
- Experience in global delivery models with distributed teams.
- Excellent stakeholder management skills, including client-facing roles.
- Strong knowledge of ITIL processes and experience with Service Now and monitoring tools.
- Ability to manage 24x7 support models and ensure operational excellence.
- Experience in cloud-native architectures and data modernization strategies.
- Familiarity with automation tools for operations and monitoring.
- Exposure to Agile delivery methodologies.
- ITIL Foundation / Intermediate
- Azure Data Engineer / AWS Data Analytics
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