Service Lead Developer and Architect

Service Now Architect

Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & experience to define at an architectural and design level of detail, technical solutions aligned with business problems.

Experience designing and implementing client facing solutions leveraging Service Now.

Experience of performance compliant design, sustainable solution architecture

Experience implementing and integrating enterprise software applications.

Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions

Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.

Design and develop Service Now data model to support process integrations

Ability to understand Service Now lifecycle, multitask, time management skills

Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

Business analysis and requirements gathering abilities.

Ability to learn technology quickly through instruction and self-training

Practical experience with agile methodologies/tools

Hands-on development experience in the Service Now platform

Deep understanding of the key technologies used building Service Now integration solutions including Integration Hub, SSO, Rest services etc.

Should have built and applied insight about emerging technology, including Service Now roadmap capabilities, to develop and deliver new digital solutions

Experience with Agile and Scrum development approaches

Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc).

Experience in loading data into SNOW from third party system using Web Services and Import Sets.

Should have experience at UI Scripting, UI Action UI Policy, UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in Service Now SQL, Database view in Service Now

Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies

Should be able to create technical documentation for reference and reporting

Hands-On experience on MID Server Integrations

Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment

Hands-on experience in Creating and maintaining API’s and data integration processes between Service Now and other services.

Should be able to build customized dashboards and reports based on client’s requirements

Implementation and customization of CSM Portal, Agent Workspace and Service Portal

Having knowledge on Event Management, Health Log Analytics, Metrics Intelligence modules are preferred

Should have experience in deploying packages across test/prod instances

Having ATF experience is preferred