Servicenow Business Analyst

Service-Now Analyst

Looking for a Technical Product Specialist for IT Service Management team supporting Service Now. This position is located in Phoenix, AZ. This individual will be responsible for understanding the Service Now capabilities and working with customers to evaluate how the tool can meet their requirements. Duties and responsibilities include:

• Responsible for understanding how Service Now is used by our customers as a reference in discussing new enhancements
• Maintain knowledge of all aspects of Service Now Products and Platform and impact on our ITSM implementation
• Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document.
• Act as POC for customer, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements.
• Collaborate and partner with Service Now Platform Developers on determining level of effort and ensuring objectives and requirements are met.
• Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to Service Now related requests.
• Understand and encourage best practice implementation of Service Now to ensure supportability and scalability across the Enterprise
• Accountability of a request from beginning to end including testing and customer demo as required
• Flexibility to work with a variety of personalities and styles
• Must be a self-starter, team player and keen to explore new solutions
• Participate in testing of stories to validate requirements were met

Minimum Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• A Bachelor’s degree in computer science or related technical field and 3+ years of related experience.
• 2-3 years working experience as a Product Specialist or Business Systems Analyst for Service Now
• ITIL Foundations Certified v2 or v3
• Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently.
• Strong oral and written communication skills.