Senior Mobility Engineer

Senior Mobility Engineer

Shared LABS is a global software and technology services company providing a broad range of software, digital, cloud, and security services to both commercial and government clients which enable businesses to innovate and compete in today's competitive marketplaces. A respected partner to many of the largest technology companies in the world, Shared LABS creates, supports, implements, and manages the software, infrastructure, and e-commerce systems which drive today's digital world.

for incident resolution during U.S. domestic business hours.

Provide support for testing Android and iOS Operating Systems

Provide support for Mobile VPN

Provide support for Mobile Threat Management

Provide support for Lines of Business Mobile Devices

Tasks

Troubleshoot Workspace One administrative and Intelligent Hub related issues on all concession (company owned) mobile devices

Troubleshoot mobile application issues related to published apps on all concession (company owned) mobile devices

Publish Knowledge Base (KB) articles and maintain content per standards

Provide weekly time spent on specific issues/projects in spreadsheet form to supervisor

Mobile VPN

Tasks

Troubleshoot Workspace One administrative and Intelligent Hub related issues related to VMWare Tunnel and/or Secure Access VPN apps on all concession (company owned) mobile devices and systems

Maintain initial KB article documentation. Update articles as requested.

Mobile Threat Management

Tasks

Troubleshoot and provide assistance for Lookout application issues on all concession (company owned) mobile devices

Update Mobile Threat Management related KB articles and maintain content per standards

Provide weekly time spent working on Lookout app related problems in spreadsheet form to supervisor every Friday, or within 24 hrs of returning to work.

All your information will be kept confidential according to EEO guidelines.