Technical Architect
Job in
Dallas, Dallas County, Texas, 75221, USA
Listed on 2026-07-01
Listing for:
Collabera
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Position Overview CDW is seeking a highly experienced Service Now Senior Technical Architect (Certified Technical Architect - CTA) to lead a critical enterprise-wide Service Now transformation initiative. This role will serve as the primary architectural leader responsible for consolidating multiple Service Now environments into a unified platform and driving technical strategy across the organization. This is a highly visible project supporting CDW's internal Service Now ecosystem.
The ideal candidate will possess deep expertise in Service Now architecture, Common Service Data Model (CSDM), and Service Portfolio Management (SPM), along with proven experience delivering complex enterprise-scale Service Now solutions. Responsibilities Lead architecture, design, and implementation efforts for enterprise Service Now platform consolidation initiatives. Design and implement Service Portfolio Management (SPM) solutions leveraging current Common Service Data Model (CSDM) standards.
Provide technical leadership and governance across the Service Now platform. Collaborate with business stakeholders, platform owners, architects, and development teams to define solution strategies and implementation roadmaps. Analyze platform interdependencies and ensure architectural decisions support long-term scalability and maintainability. Translate business requirements into enterprise-level Service Now solutions. Oversee solution design reviews, integration planning, and implementation execution. Provide architectural guidance to Solution Architects, developers, and project teams.
Support requirements gathering, planning, deployment, testing, and post-production activities. Ensure adherence to Service Now best practices, governance standards, and platform architecture principles.
Required Qualifications Active/Persuing Certified Technical Architect (CTA) certification required. 8+ years of experience architecting and delivering Service Now solutions. Experience serving as a Senior Technical Architect, Solution Architect, or Enterprise Architect within the Service Now ecosystem. Expert-level experience with Common Service Data Model (CSDM). Expert-level experience with Service Portfolio Management (SPM). Proven experience designing and implementing service portfolios utilizing current CSDM frameworks.
Strong understanding of Service Now platform architecture and module interdependencies. Experience leading enterprise-scale Service Now integrations and transformation programs. Strong stakeholder management, consulting, and client-facing experience. Proven ability to drive projects from requirements gathering through implementation and operational support. Experience mentoring and leading Solution Architects and technical teams. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
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