EUC Admin

Description

This role sits within a corporate IT environment supporting executive leadership and onsite staff, with a strong emphasis on white-glove service and high-touch end user support. The position focuses on delivering an exceptional user experience, serving as the primary IT presence at headquarters, and supporting the transition from MSP-managed services to an internal help desk model.

POSITION TITLE:

End User Computing Administrator / Desktop Support Specialist

LOCATION:

Dallas, TX (Hybrid - onsite Tues-Thurs minimum)

SALARY: $70,000 - $80,000 Depending on Experience

DURATION: 6-month contract to permanent

RESPONSIBILITIES:

+ Serve as the primary onsite IT point of contact, delivering white-glove support to executives, leadership, and corporate staff (40-50 users)

+ Resolve Tier 1 and Tier 2 tickets across Windows, macOS, and Microsoft 365 environments, providing clear communication and timely follow-up

+ Support executive meetings by setting up and troubleshooting AV systems, including Zoom Rooms, Teams Rooms, and conference room technology

+ Assist with endpoint management tasks such as device provisioning, imaging, hardware troubleshooting, and lifecycle support

+ Contribute to the internalization of IT support by helping transition services from an MSP, building ticketing workflows, and creating knowledge base documentation

Requirements

REQUIREMENTS:

+ 3-5 years of experience in desktop support, help desk, or end user computing roles

+ Hands-on experience supporting Windows 10/11, Microsoft 365, and basic Active Directory or Entra  (user management, password resets)

+ Exposure to Microsoft Intune or other MDM/endpoint management tools for device support and administration

+ Experience supporting executive-level users with strong communication, professionalism, and customer service skills

+ Familiarity with ITSM/ticketing tools (Service Now, Jira, Fresh service, or similar) and handling Tier 1/2 issue resolution

+ Experience supporting AV and collaboration tools (Zoom, Teams, conference room technologies) in a corporate setting

+ Ability to work onsite regularly and act as the face of IT, building relationships and trust with executives and staff

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