Salesforce Engagement Manager

Engagement Manager Responsibilities

• Develop, own and manage customer relationships from a delivery perspective across the Neura Flash, Part of Accenture portfolio ensuring seamless execution for clients.
• Provide oversight on project teams to ensure successful delivery using a hands‑on approach, including serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint.
• Act as a thought leader for our customers, helping them drive outcomes while continuously identifying areas of further transformation.
• Participate in customer sales cycles focusing on developing rapport with prospects, understanding scope, estimates and staffing needs; collaborate with Sales to build account growth and expansion plans.
• Transition customers from the sales process to project delivery, including SOW reviews, defining project roles and responsibilities for kickoff, and facilitating client onboarding.
• Work with Neura Flash, Part of Accenture’s operations/staffing team and BU leadership to ensure the appropriate project team is staffed, defined and mitigating staffing risks.
• Drive and participate in internal initiatives that may include innovation in solution delivery capabilities, enterprise delivery methodology, and reusable assets.
• Contribute at a leadership level to Neura Flash, Part of Accenture, advocating the brand and supporting growth and scale.
• Travel up to 25% for customer projects and company events.

• 10+ years of consulting experience with a blend of solution architecture, pre‑sales advisory, and client‑facing leadership across iterative software development initiatives.
• 5+ years leading complex customer engagements or solution work streams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment.
• 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to explain platform capabilities, trade‑offs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services.
• Deep expertise in Contact Center, Salesforce, or AWS‑based solution design such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems.
• Proven pre‑sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C‑level and VP‑level stakeholders.
• Hands‑on experience designing end‑to‑end architectures across multiple phases of delivery requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go‑live readiness.
• Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap trade‑offs to both technical and non‑technical audiences.
• Experience shaping and managing cross‑functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions.
• Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations.
• Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future‑state architectures, roadmap creation, and influencing decision‑making in pre‑sales and delivery settings.

• Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state‑of‑the‑art technology.
• Outstanding verbal and written communication skills to audiences of all levels, including client‑facing skills.
• Eager to embrace challenging situations and enjoys solving complex problems.
• Proven ability to work cross‑functionally.
• Serve as a strategic advisor to customers, guiding them through end‑to‑end agentic transformation journeys across AI technologies.
• Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities,…