Technical Account Manager

Base pay range

$/yr - $/yr

Reports to: Director, Client Services / Pod Lead

Impiricus is the first and only AI‑powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence‑based resources into the hands of HCPs.

Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

The Technical Account Manager is a core member of the CS team focused on the technical execution of campaigns from setup through delivery. This role owns the translation of campaign requirements into the data, integrations, tagging, and system workflows needed for accurate, scalable execution. The TAM partners closely with Product and Engineering/Dev, ensuring every campaign is technically sound, measurable, and launched correctly.

• Manage and optimize custom FIAs for PLD
  , including determining data fields, logic, and mappings needed for accurate performance reporting.
• Coordinate data ingestion workflows
  , validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.
• Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross‑system updates, partnering with Engineering/Dev for technical implementation.
• Manage rep‑to‑territory files
  , ensuring accurate alignment between user assignment, HCP segmentation, and reporting attribution.
• Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims‑based logic, etc.) and ensure these map cleanly into execution systems.

• Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies.
• Support configuration and validation for user portals
  , rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.
• Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.

• Serve as the technical owner during campaign setup, ensuring all data, segmentation, tagging, and reporting requirements are ready prior to launch.
• Lead QA testing for data flows, tracking, and segmentation behavior alongside Product and Engineering/Dev.
• Monitor execution post‑launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.
• Own the Jira workflow for campaign launches:
• Create launch tickets with accurate requirements, segmentation details, tags, and timelines.
• Track build progress and clarify requirements for Engineering/Dev as needed.
• Close out tickets with documentation of what was deployed and any changes made.
• Communicate technical risks, dependencies, and lift to the broader pod.

• 3+ years in SaaS implementation, ad tech, health‑tech operations, or technical client success.
• 1+ years of experience writing SQL queries and a baseline familiarity with Python to support data pipelines and integration workflows.
• Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes.
• Ability to translate technical workflows into clear, client‑friendly communication for CS and Sales.
• Highly organized with strong problem‑solving skills and comfort coordinating across multiple teams.

The base salary range for this role is $100,000 - $110,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Impiricus focuses on taking care of our teammates’ professional and personal growth and well‑being.

Healthcare
:
Medical, dental, and vision coverage for you and your dependents + on‑demand healthcare concierge

H…