Business Excellence Systems Manager

Job Description

The Business Excellence Systems Manager is a cross-functional leadership role responsible for overseeing the utilization of the organization’s information technology infrastructure, data governance, artificial intelligence (AI) governance, Quality Management System (QMS) platform, and enterprise-wide process improvement initiatives. This position serves as the primary driver for leveraging technology — including Microsoft Power Platform, AI agents, and legacy systems — to enhance operational efficiency, ensure regulatory compliance, and centralize critical data, quality documentation, procedures, and continuous improvement projects.

The ideal candidate combines strong technical fluency with a deep understanding of business operations and quality frameworks to bridge the gap between technology capabilities and organizational objectives.

• Establish and maintain an organizational data governance framework, including data repositories, integration, and standards including the utilization of AI Agents / Tools.
• Implement master data management (MDM) practices to eliminate data silos and provide a single source of truth for key business metrics.
• Lead and maintain the centralization of critical organizational data, quality documents, standard operating procedures (SOPs), KPIs, and improvement projects into a unified accessible platform (QMS Platform).
• Collaborate with organizational departments / teams to automate and track KPIs and support efficient reporting requirements within the QMS.
• Develop, implement, and maintain the organization’s AI governance framework, including policies for responsible AI use, risk management, and ethical guidelines.
• Guide the evaluation, deployment, and monitoring of AI agents and automated tools across the organization to drive efficiency while managing risk.
• Partner with functional leaders to identify high-value AI use cases, build internal capability, and define adoption roadmaps.
• Establish approval workflows and oversight mechanisms to ensure AI tools are used in alignment with regulatory requirements and organizational values.
• Monitor emerging AI regulations and industry standards in alignment with enterprise guidance, updating leadership and governance practices proactively to maintain compliance.
• Serve as the internal subject matter expert and change champion for AI literacy and responsible utilization across the organization.
• Own and administer the organization’s QMS platform, ensuring it supports the full lifecycle of quality documentation, audit trails, corrective actions, and compliance tracking, and process improvement efforts.

• Manage a portfolio of improvement projects from identification through implementation, ensuring timelines, budgets, and measurable outcomes are achieved.
• Partner with process owners to map current-state workflows (AS-IS) and design future-state solutions (TO-BE) that align with strategic objectives.
• Facilitate Teams through organization-wide process improvement initiatives in using structured methodologies (e.g., Lean, Six Sigma, Kaizen, PDCA).
• Guide the utilization of Microsoft Power Platform — including Power Apps, Power Automate, Power BI, and AI Agents — to digitize manual workflows, automate routine tasks, and surface actionable insights.
• Identify opportunities to rationalize, modernize, or integrate legacy systems to reduce technical debt and improve end-user productivity.
• Develop and track metrics to quantify the impact of improvement efforts on cost, quality, cycle time, and compliance performance.

• Build and mentor a high-performing team, fostering a culture of continuous improvement, accountability, and innovation.
• Collaborate with department heads, process owners, and end-users to gather requirements, communicate project status, and drive change adoption.
• Serve as a strategic partner to organizational leadership, translating business goals into technology and systems roadmaps with clear milestones and ROI.
• Collaborate and support Information Technology teams as new technologies are introduced to the organization to…