SRE​/Production Support Engineer – SQL​/Linux & Observability

SRE / Production Support Engineer – SQL/Linux & Observability

Our client, a IT Services and Consulting company, is looking for a SRE / Production Support Engineer – SQL/Linux & Observability for their Onsite/Hybrid to Dallas Metro, TX location.

• Prod Support specific SQL and DB, Autosys,
• Shell scripting, Linux command line operations
• Observability tools (App Dynamics, Grafana, Splunk, Prometheus, ITRS)
• Finance applications Production support involving upstream and downstream data pipelines queries, follow-ups on systems, Linux based commands check, Observability tools-based incident fixes & avoidance, Batch processing, Openshift workloads support, Data private cloud support.
• Work on complex, broad impact initiatives / projects / issues and provide high level systems consultation to technology teams.
• Review, analyze and work on complex technical challenges and escalated production issues, evaluating multiple factors such as potential design alternatives, platform enhancements, periodic system reviews, and opportunities for operational improvement.
• Make decisions on technical changes, system enhancements, and architectural adjustments.
• Consult with engineering teams on change design, applying deep knowledge of process controls, operational standards, and technology governance to guide new initiatives.
• Collaborate with technical peers, cross functional partners, and leadership to resolve systems support issues and drive operational excellence.
• Leverage AI enhanced observability, anomaly detection, and intelligent alerting tools to improve root cause analysis, reduce noise, and optimize system performance.
• Utilize AI assisted based troubleshooting tools, and automation frameworks to streamline incident resolution and operational workflows.
• Incorporate predictive analytics and AIOps insights into planning, capacity management, and continuous improvement efforts.

• Prior banking client experience is a huge plus.
• Excellent with SQL queries, DB usage & understanding (Oracle), Linux commands, Shell scripts, Autosys, Working knowledge of Observability tools such as Splunk, Grafana, Prometheus, App Dynamics, Production support tools.
• 5+ years of Systems Engineering or Technology Architecture experience.
• 5+ years of application production support experience.
• 5+ years of experience in IT infrastructure product and service control management, including policies and standards, business readiness, exceptions management, or alignment with enterprise compliance and risk frameworks.
• 5+ years of experience working with SQL Server, Oracle, MySQL, Unix, Autosys, ITRS, and App Dynamics.
• Hands on experience with AI driven monitoring, AIOps platforms integrated into production support environments.
• Experience utilizing generative AI or LLM based tools to assist with diagnostics, system pattern analysis, documentation, or triage workflows.
• An industry standard technology certification.
• Strong verbal, written, and interpersonal communication skills.
• Knowledge and understanding of test driven development practices.
• Experience designing or developing training materials for complex technology systems, including those in Agile development settings.
• Experience designing, developing, and implementing large scale, complex software applications.
• Outstanding problem solving and decision making skills.
• Strong critical thinking capabilities.
• Financial accounting tool experience is a plus.
• Years of
  
  Experience:
  
  10.00 Years of Experience

• Communications TMF AIOps Yes 1
• Data Management Auto Sys - CA Yes 1
• Data Management Splunk Yes 1
• Data  Oracle DB Admin Yes 1
• SQL Server Yes 1
• Iaas:
  
  Automation & Analytics App Dynamics Analytics Yes 1
• Iaas:
  
  Automation & Analytics Grafana Yes 1
• Iaas:
  
  Automation & Analytics Prometheus Yes 1
• Unix Linux Commands Yes 1

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities