Senior UX Designer - Clinical Workflow

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are seeking a highly skilled and experienced Senior UX Designer to join our dynamic team. As a Senior UX Designer, you will be responsible for leading the user experience design efforts for your product area, collaborating with other designers and cross‑functional teams, and creating innovative solutions that add value and meet both user needs as well as business objectives. Your expertise in user‑centered design, user research, interaction design, and information architecture will be essential in shaping the direction of our digital experiences.

This position is a tireless advocate for the end‑user, and contributes to the continued evolution of our design methods and delivery. This role will be accountable for strong results and will have ample opportunities to make a significant impact on the daily lives of our users and our business.

A firm understanding of user‑centered design principles and user research methodologies is crucial for success in the role. Empathy, creative problem‑solving, comfort with uncertainty, pairing with team members, excellent communication skills, curiosity and learning are the foundational characteristics of the Senior UX Designer.

• Execute on the end‑to‑end UX design process for your product, from early stage research to implementation and ongoing refinement, ensuring the delivery of high‑quality user‑centered designs that align with business goals and user needs.
• Conduct generative and evaluative user research, including interviews, surveys, and usability testing, to gain deep insights into user behavior, motivations, and pain points.
• Leverage user research findings to develop an in‑depth understanding of user psychology and behaviors and craft user personas, empathy maps, user flows, journey maps, and other artifacts that help inform the design process.
• Collaborate closely with cross‑functional teams, including product managers, developers, and stakeholders, to define project goals, requirements, and timelines.
• Collaborate with developers to ensure the successful implementation of design solutions and provide guidance on interaction design and front‑end development best practices.
• Translate user insights and business requirements into intuitive, engaging, user‑centered design solutions, including wireframes, prototypes, and visual designs that effectively communicate design concepts and interactions.
• Advocate for the user and ensure that all design decisions are based on user needs and clearly demonstrate how proposed solutions solve those needs.
• Present design concepts, solutions, strategies, and user research findings to stakeholders, effectively communicating design rationale and incorporating feedback into iterations.
• Follow and contribute to design guidelines, patterns, and best practices to maintain consistency and cohesiveness across our digital products.
• Identify and measure behavioral analytics for your product that tie to product and business goals. Help development teams in implementing the appropriate analytics.
• Track and report on UX metrics that show a clear impact and value to the organization and communicate them effectively.
• Stay up to date with industry trends, emerging technologies, and UX design methodologies, and apply them to continuously improve our design methods, processes, and deliverables.
• Help mentor and guide junior designers, providing feedback and fostering their growth and development.

• 5+ years’ related or direct professional experience.
• 2+ years’ experience in at least one of the 3 design pillars: user research, interaction design or visual design.
• 1+ years of working effectively with Agile and lean philosophies.
• 1+ years’ experience working…