SCCM Administrator

End User Services Desktop Engineering/Patching/Packaging Role Overview

As an Enterprise Architect, you will be responsible for designing, implement, and manage enterprise endpoint management solutions. The role requires deep expertise in Microsoft Endpoint Configuration Manager (SCCM/MECM) and/or Ivanti Endpoint Manager, focusing on device lifecycle management, patching, automation, and security compliance across large-scale environments.

• Design, deploy, and maintain SCCM/MECM and/or Ivanti Endpoint Manager infrastructure
• Manage OS deployment (OSD), imaging, and device provisioning
• Administer client health, agent deployment, and lifecycle management
• Plan and execute monthly patching cycles (Microsoft & third-party apps)
• Ensure compliance with enterprise patching SLAs
• Integrate with vulnerability tools (Qualys, Tenable, Rapid7, etc.)
• Deploy applications via SCCM/Ivanti with minimal user disruption
• Troubleshoot deployment issues and ensure success rates
• Power Shell (advanced)
• VBScript / Batch (legacy support)
• Automate repetitive tasks, reporting, and remediation workflows

• Strong experience in:
• Microsoft SCCM / MECM (Current Branch)
• Ivanti Endpoint Manager / Ivanti Patch Management
• Patch management
• Application troubleshooting

Proactive self-starter who can manage time and efforts independently Equally effective in one-to-one and group settings Ability to deliver formal presentations at different levels within an organization.

Strong ability to listen to business needs, identify desired outcomes and craft comprehensive solutions while building credibility in relationships Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
Able to respond well to questions in an unstructured format;
Able to present to small or large audiences.

(1.) To resolve escalations (or) incidents (or) non-conformances in adherence to quality, process, and SLA norms (2.) To perform value addition activities such as training and mentoring juniors and providing new initiatives for process and service improvements (3.) To update oneself with the latest knowledge and skills pertaining to respective domain (4.) To complete deliverables of assigned tasks or responsibilities in the agreed timelines (5.)

To facilitate projects in process piloting or process tailoring through systematic definition or upgradation or maintenance of processes and regular quality audit checks (6.) To identify gaps in existing processes and ensure strict compliance to agreed process norms.

10+ years of experience with SCCM + Ivanti enterprise deployments, Ivanti Endpoint Manager / Ivanti Patch Management, Software distribution, Patch management, OS deployment (OSD), MSI packaging, Admi Studio / Install Shield

Ivanti Certified Professional (ICP) – Endpoint Manager

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.