Technical Support Specialist , IR Client Services

Why UT Southwestern

With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

The Technical Support Specialist I’s primary role is to provide in‑depth desktop, printer, mobile device, and peripheral assistance and support to UT Southwestern faculty and staff concerning personal computing hardware and software, computer networking, and/or telecommunications. You will ensure the desktop environment complies with UT Southwestern Information Security requirements. This position is onsite and primarily located within the hospital, a 24/7/365 work environment.

It will be Monday‑Friday 8 am to 5 pm daily onsite; however, rotating holidays, inclement weather, and after‑hours coverage are required. The candidate must possess a strong and reliable work ethic and be flexible to work outside normally assigned shifts as needed. Service Now experience preferred.

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

• High School Diploma or equivalent
• 2 years related experience; additional coursework in a related field such as computer science, management information systems may be considered on a year‑for‑year basis.
• Licenses and
  
  Certifications:
  
  If area of employment requires use of a University‑owned vehicle, employee must possess a valid Texas Driver’s License, pass a Motor Vehicle Records (MVR) check, and complete driver training (or van training, if applicable), in accordance with UTS Policy 157, appendix B upon hire.

• Associate’s Degree or Bachelor’s Degree in a related field.

• Supports the full end‑user computing experience to include computer hardware/software, printers, copiers, scanners, audio‑visual, mobile devices, etc.
• Diagnoses and repairs routine end‑user problems independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end‑user devices and associated peripherals.
• Lifecycle management of end‑user devices, including deployment and decommissioning of assets.
• After‑hours staff will work the Service Desk role as needed.
• Performs other duties as assigned.

Security:
This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO: UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary

Location:

5323 Harry Hines Blvd, Dallas, TX 75001

Schedule:

Full‑time, day shift;
Monday‑Friday 8 am – 5 pm daily onsite. Rotating holidays, inclement weather, and after‑hours coverage required.