Partner Value Solution Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The NiCE Partner Value Solution Engineer is part of the excellence team dedicated to empowering NiCE’s partner ecosystem to confidently position, sell, and deliver NiCE solutions. The role serves as the expert technical bridge between NiCE and its partners, equipping them with knowledge, tools, and assets needed to create differentiated customer outcomes. It spans sales engineering, technical enablement, technical account management, and services, all united by a single goal: increasing revenue and win rates by making partners effective at selling and delivering NiCE solutions.

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments
• The ability to translate business outcomes into AI use cases and success criteria
• Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles, and experience supporting AI PoVs, pilots, or customer validation motions

You will lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored demos and proof-of-concept (POC) engagements that highlight integrated partner‑vendor value, and serve as the technical trusted advisor helping partners shape architectures, proposals, and ROI narratives that win deals.

• Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions
• Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes
• Support AI-focused demos and PoVs that show business impact, not just capability
• Lead technical discovery sessions with partners
• Map partner and customer requirements to joint solutions and CCaaS/AI capabilities
• Support tailored demos that showcase integrated partner‑vendor value rather than standalone features
• Support proof-of-concept (POC) engagements with partners
• Act as the technical trusted advisor to partner teams
• Help acquire / validate architectures for customer solutions
• Assist in crafting ROI stories that demonstrate joint solution value

You will build and deliver repeatable technical enablement programs to ramp partner SEs and solution architects. This includes maintaining partner-facing assets such as reference architectures, integration guides, and battle cards in the partner portal. You'll run ongoing readiness programs, webinars, office hours, and 30‑60‑90 day plans to keep partners current on product updates, roadmap direction, and best practices.

• Make partners as self‑sufficient and effective as the NiCE SE team
• Build AI‑specific enablement around conversational design, prompt/design patterns, use‑case discovery, PoV execution, responsible AI, and outcome measurement
• Track partner feedback on AI capabilities, implementation friction, model behavior, integration gaps, and roadmap needs
• Help partners understand release impacts tied to AI features, model updates, data dependencies, and governance
• Include building reusable demo scripts, talk tracks, objection handling, and competitive positioning
• Ensure partner enablement stays aligned with the account team's strategy
• Build repeatable technical enablement programs for partner SEs and architects
• Deliver enablement to ramp new partner technical staff
• Support competitive differentiators for partner teams
• Keep partners current on product updates and new features
• Keep partners aligned with the NiCE product roadmap
• Share best practices across the partner ecosystem

You will own the end‑to‑end technical relationship with key partners, managing integration patterns, release impact assessments, and escalation paths. You will coordinate with Product and R&D to surface partner‑driven requirements and influence the product roadmap.…