Technical Account Manager; TAM – Hybrid Cloud

Position: Technical Account Manager (TAM) – Hybrid Cloud
## Technical Account Manager (TAM) – Hybrid Cloud Apply remote type:
Partially Remote locations:
CIO KPop-Dallas (US152527) time type:
Full time posted on:
Posted Todayjob requisition :
R-64807
** Who We Are
** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
** The Role
** The
** Technical Account Manager (TAM) – Hybrid Cloud
** is a strategic and technical advisor responsible for driving customer success across complex hybrid IT environments that span
** on-premises infrastructure, private clouds, and public cloud platforms** (e.g., AWS, Azure, GCP). This role includes
** post-sales technical guidance**,
** pre-sales support**, and
** consultative business development
** to support client transformation journeys and growth initiatives.

The TAM builds strong relationships with technical and business stakeholders, aligns hybrid cloud solutions to business goals, and ensures high-quality service delivery, optimization, and account expansion.
*
* Key Responsibilities:

**** Hybrid Cloud Technical Account Management
*** Act as a trusted technical advisor on hybrid cloud solutions, integrating public cloud services with on-premise infrastructure.
* Guide clients in cloud adoption, migration, and modernization strategies tailored to hybrid environments.
* Support workload placement, performance tuning, scalability, and system interoperability.
* ** Client Relationship & Success Management
*** Develop and manage strategic relationships with key technical and business stakeholders.
* Conduct regular health checks, business reviews, and performance optimization sessions.
* Serve as the voice of the customer internally, ensuring alignment of services to evolving business needs.
** Consultative Engagement & Business Development
*** Identify opportunities for service and solution expansion based on evolving client needs.
* Provide consultative input to shape cloud transformation roadmaps and long-term IT strategies.
* Influence client decision-making by showcasing solution value, ROI, and technical differentiation.
** Pre-Sales Support & Solution Engineering
*** Partner with sales and solution engineering teams to support the sales cycle.
* Lead technical discovery sessions and contribute to RFPs, proposals, and demos.
* Design and validate proposed architectures and present solution recommendations to clients.
* Participate in client workshops, PoCs (Proof of Concept), and PoVs (Proof of Value).
** Service Delivery Oversight
*** Ensure successful implementation and ongoing support of hybrid solutions.
* Lead cross-functional teams to deliver high-quality outcomes and continuous improvement.
* Proactively identify service issues or risks and coordinate mitigation plans.
** Issue Resolution & Technical Escalations
*** Own and manage critical incidents, outages, and problem resolution efforts across cloud and on-prem environments.
* Act as an escalation point for technical issues impacting account health.
** Required Skills &

Qualifications:

**** Technical Expertise
*** Proficient in hybrid cloud platforms:
** AWS**,
** Azure**,
** Google Cloud**,
** VMware**, and
** on-premise infrastructure**.
* Experience with
** cloud migration**,
** infrastructure modernization**, and
** hybrid networking and security**.
* Familiar with tools such as
** Terraform, Ansible, Power Shell**, and monitoring tools (e.g.,
** Nagios, Datadog, Prometheus**).
* Understanding of
** Dev Ops pipelines**,
** Kubernetes**,
** virtualization**, and
** identity/access management**.
** Consultative & Business Acumen
*** Ability to translate technical capabilities into business value.
* Experience with solution selling and creating hybrid cloud value propositions.
* Skilled in identifying upsell, cross-sell, and optimization opportunities.
** Communication & Collaboration
*** Strong interpersonal, communication, and presentation skills.
* Ability to influence technical and executive audiences.
* Comfortable…