Technical Support Engineer​/Onsite​/Dallas, TX

A growing agritech organization is hiring a Technical Support Engineer in Fort Worth, Texas. This company builds IoT-driven water monitoring systems used in agricultural environments, combining hardware devices, mobile connectivity, and cloud-based software. This is a full-time, on-site position focused on supporting field technology and customer deployments.

This opportunity is ideal for someone who enjoys hands‑on troubleshooting across both hardware and software. The role offers exposure to real-world IoT systems, collaboration with an international engineering team, and the ability to directly influence product performance and improvements. Candidates who are self‑sufficient, curious, and comfortable working across technical disciplines will thrive.

• Experience in technical support, field service, or a similar role
• Strong troubleshooting skills across hardware and software systems
• Familiarity with IoT devices or mobile‑connected technology
• Basic understanding of electrical systems and components
• Ability to read and interpret technical diagrams or schematics
• Strong communication skills both written and verbal
• Ability to work independently and manage priorities

• Hands‑on experience with electronics or device repair
• Knowledge of voltage systems such as 120V, 220V, or 240V
• Experience with relays, contractors, or similar components
• Soldering experience
• Previous experience supporting field‑deployed technology
• Exposure to startup or fast‑paced environments

• Diagnose and resolve technical issues involving hardware and software systems
• Support escalated customer cases and provide timely resolutions
• Partner with engineering teams to test product updates and improvements
• Document technical issues, solutions, and troubleshooting steps
• Provide internal IT and technical support for the U.S. team
• Assist with system validation and field testing

• 50% Hardware and electronics troubleshooting
• 50% Software, mobile, and IoT systems support

• 70% Hands‑on technical troubleshooting and diagnostics
• 10% Internal support and process documentation
• 20% Cross‑functional collaboration with engineering and support teams

• Competitive base salary
• Performance‑based bonus eligibility

• Medical, Dental, Vision
• Paid vacation and holidays

Applicants must be currently authorized to work in the U.S. on a full‑time basis now and in the future.