Technology Specialist Sr - CTO SRC First Response

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Specialist Senior within PNC’s CTO SRC First Response organization, you will be based in Dallas, TX.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Monitor, maintain and support systems and software to ensure stability and compliance with technology standards.
• Perform maintenance, including installation of patches and upgrades.
• Detect, resolve, and/or escalated incidents; participate in root cause analysis, correction and prevention.
• Monitor systems availability, performance and capacity against baseline metrics and report trends.
• Develop in‑depth knowledge of supported systems and applications.
• Perform application governance tasks such as required attestations, continuity testing, impact analysis, responding to audit and regulatory inquiries, and complying with technology standards.
• Administer and execute processes and procedures, and address issues for products and services supported in Technology Infrastructure.
• Support analysis and report generation, exception processing and service management.
• Implement new products, services and operational solutions as well as augment existing capabilities.
• Provide technical operational, analytical and research support to technical teams through written and verbal communications.
• Drive incident resolution and root cause analysis of production problems.
• Develop and maintain technical, operational and service procedures, as well as process workflows for operational/applications teams.

• Analytical Thinking, Communication, Computer Literacy, Computer Systems, Customer Solutions, Data Analytics, Disaster Recovery (DR), Machine Learning (ML), Technology Infrastructure Management.

• Hardware Infrastructure, IT Standards, Procedures & Policies, Problem Solving, Process Management, Server Software, System and Technology Integration, Systems Software Infrastructure, System Testing and System Testing Tools.

• Roles at this level typically require a university or college degree with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered.

• Bachelors required.

• No required certification.

• Medical and prescription drug coverage with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Backup child/elder care; adoption and surrogacy reimbursement; doula reimbursement.
• Educational assistance for select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off including maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and tenure.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the…