Field Service Agent/Desktop Support Engineer at Dallas, TX
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-07-20
Listing for:
VOLTO Consulting
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Field Service Agent/Desktop Support Engineer
Location:
~Dallas, TX~
Duration: 6 months
Contract
Qualifications- Knowledge of troubleshooting desktops and printers
- Basic knowledge of network troubleshooting
- Knowledge of Service Now tool
- Working experience in a warehouse or distribution center
- Point of contact for the Shepherdsville location
- Train all new onboard staff on client knowledge, procedures, and proprietary software (scale server)
- Investigate, troubleshoot, install, maintain, and service designated equipment
- Perform daily routine check‑ups of all printers in the warehouse (300) and workstations (156)
- Provide maintenance and disposal of assets and track inventory of end‑user devices
- Deploy EUC devices and equipment with the defined SLA
- Troubleshoot and resolve issues with laptops, printers, and mobile devices
- Manage IT stockroom and related tasks
- Respond to customer inquiries regarding technical issues and manage escalations
- Handle customer complaints and ensure satisfaction during closure
- Collaborate closely with the operations team at Shepherdsville, providing technical guidance and solutions to avoid issues
- Offer suggestions to make operations more efficient through technology
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