Tier 3 IT Support Specialist – EUC
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Systems Engineer, Systems Administrator, IT Support, Windows Server
Job Description & How to Apply Below
- Serving as the Subject Matter Expert (SME) to diagnose and resolve high-impact, complex technical problems, including network outages, server failures, and application malfunctions.
- Managing, configuring, and troubleshooting server environments (Windows/Linux), virtualization platforms (VMware, Hyper‑V), Active Directory, and cloud services (Azure, AWS).
- Conducting thorough investigations into persistent or critical issues to identify underlying causes, not just fixing symptoms.
- Providing guidance and mentoring to lower‑tier agents (Tier 1/2) and creating/updating knowledge base articles and technical documentation.
- Assisting in or leading the implementation of new infrastructure, system upgrades, migrations, and deployments.
- Managing large‑scale software deployments, OS imaging (MDT/SCCM), and infrastructure upgrades (servers, networking hardware).
- Authorized to work in the United States
- 3 to 5+ years of experience in IT support, with specific experience as a Tier 2 or Tier 3 level in a MSP Service Desk environment
- Advanced proficiency in all Windows OS versions and/or Linux
- Strong understanding of TCP/IP, firewalls, VLANs, and switch configuration
- Experience with Azure, AWS, and VMware
- Proficiency in Power Shell or other automation tools
- Knowledge of all aspects of Microsoft applications
- Experience working at a Managed Service Provider (MSP)
- Experience working as local desk side support
- Ability to manage high‑severity outages (HUI)
- Knowledge Base articles, and RCA reports
- Strong analytical and conceptual skills
- Ability to work in a team environment and relay pertinent information to Tier 1 & 2 team members
- Microsoft Certified Systems Engineer (MCSE) (Preferred)
- CompTIA Server+ Network+ Security+ OR Vendor‑specific certifications (e.g., Cisco, VMware).
- Windows OS
- Linux
- TCP/IP
- firewalls
- VLANs
- switch configuration
- Power Shell
- VMware
- Azure
- AWS
- analytical skills
- conceptual skills
- teamwork
- mentoring
- communication
- Microsoft Certified Systems Engineer (MCSE)
- CompTIA Server+
- CompTIA Network+
- CompTIA Security+
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