IT Technician II - Client Services

Areas of Interest: Information Technology

Pay Transparency Salary Range: Not Available

Final date to receive applications: 08/13/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates Trans Fund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions:
Bank of Albuquerque;
Bank of Oklahoma;
Bank of Texas and BOK Financial®.

Discretionary

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

The IT Technician II, Client Services is an intermediate-level position responsible for providing exceptional technical support to in-office, hybrid, and remote associates across multiple locations. This role delivers timely resolution of hardware, software, network, mobile device, telephony, and collaboration technology issues while executing IT-related IMAC (Installs, Moves, Adds, and Changes) activities.

The technician serves as a key member of the Distributed Services team, partnering with internal technology teams, business partners, facilities personnel, and third-party vendors to ensure a positive end-user experience. This position is responsible for incident resolution, service request fulfillment, endpoint lifecycle management, onboarding and offboarding support, asset management, and maintaining operational excellence through effective use of Service Now and other enterprise management tools.

Our mission is to empower our company, teammates, and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units.

• Configure, troubleshoot, install, repair, and resolve issues involving laptops, desktops, peripherals, mobile devices, printers, conference room technology, telephony, audiovisual equipment, security devices, UPS systems, and other endpoint technologies.
• Provide technical support for Microsoft Windows operating systems, Microsoft 365 applications, mobile platforms, and approved business applications.
• Manage incidents, service requests, tasks, and IMAC activities through the Service Now ITSM platform while meeting established service level agreements (SLAs) and customer service expectations.
• Support employee onboarding, offboarding, workstation deployments, technology refresh initiatives, hardware replacements, and software deployments.
• Maintain and manage IT hardware assets in accordance with established IT Asset Management (ITAM) policies and procedures.
• Support executive, branch, and remote workforce technology needs while providing an exceptional customer experience.
• Troubleshoot network connectivity, VPN, wireless, and telephony issues while coordinating with Network, Telecom, Security, and Engineering teams when escalation is required.
• Coordinate with third-party technical support vendors and service providers to facilitate issue resolution and maintenance activities.
• Participate in technology rollouts, upgrades, office relocations, infrastructure projects, branch openings, and other enterprise initiatives.
• Accurately document troubleshooting activities, issue resolution, asset updates, and technical procedures within Service Now and other enterprise systems.
• Maintain support-related procedural, technical, and administrative documentation.
• Identify recurring issues and recommend process improvements that enhance operational effectiveness and customer satisfaction.
• Provide advanced support and guidance for complex end-user issues and act as a technical resource for junior team members when appropriate.
• Collaborate across multiple technology teams and business units to ensure successful delivery of technology services.

This level of knowledge is normally acquired through completion of a bachelor's degree in a technology‑related field and/or 6+ years of related technical support experience.

• Strong technical knowledge of…