NOC Manager

Optomi, in partnership with a leading technology organization, is seeking an experienced NOC Manager to join their team in Fort Worth, TX! This leadership role is responsible for overseeing a 24x7 operations center that supports critical infrastructure, network, and data center environments. The ideal candidate will bring strong NOC/IOC leadership experience, a focus on operational excellence, and a passion for building high-performing teams and reliable monitoring processes.

What the right candidate will enjoy!

• Comprehensive benefits including 100% company-paid medical, dental, and vision coverage for employees (and partial coverage for dependents)
• Access to retirement benefits including 401(k) with company match and financial planning resources
• Paid time off, holidays, and robust leave programs supporting work-life balance
• Leading a highly visible operations team supporting mission-critical infrastructure
• Collaborating with engineering, network, and infrastructure teams across the organization
• Opportunity to influence automation, observability, and reliability initiatives
• Building and developing a growing technical operations team

Experience of the right candidate:

• Experience in NOC, IOC, infrastructure operations, reliability engineering, or similar environments
• Experience leading technical operations teams
• Strong background managing 24x7 monitoring and incident response functions
• Experience with observability and monitoring platforms such as Splunk, Datadog, Grafana, or similar tools
• Knowledge of networking, Linux systems, cloud infrastructure, and data center operations
• Experience with Service Now or other ITSM platforms
• Proven ability to improve operational processes, service reliability, and team performance
• Bachelor's degree or equivalent professional experience
• MUST HAVE experience managing a NOC or IOC team

Responsibilities of the right candidate:

• Lead and develop a team responsible for monitoring critical infrastructure and services
• Oversee incident response, escalation management, and operational support processes
• Track and improve key operational metrics related to service reliability and performance
• Partner with cross-functional teams to enhance system availability and operational efficiency
• Establish monitoring standards, alerting strategies, and operational best practices
• Drive continuous improvement initiatives, automation efforts, and tooling enhancements
• Review operational trends and identify opportunities to reduce recurring issues
• Manage documentation, runbooks, and escalation procedures
• Support major incident events and serve as an escalation point when needed
• Assist with staffing, scheduling, performance management, and team growth