Business System Analyst

Business Analyst

Experience:

6+ Years

Work mode:
Hybrid

Location:

Dallas, TX & Tampa, FL

Rate: $70 per hour/W2

As a Senior Business Systems Analyst, you will play a critical role in shaping how the organization defines, measures, and acts on IT performance. You will partner with business and IT managers to develop complex technology concepts into meaningful, data‑driven insights—driving the evolution of metrics, dashboards, and reporting that inform senior leadership decision‑making.

This role requires a highly analytical and detail‑oriented professional who can partner across business and technology teams to develop clear, actionable metrics and ensure data is trusted, relevant, and aligned to strategic outcomes.

• Drive the IT Governance Metrics Refresh and continuous improvement of IT metrics, KPIs, and reports
• Act as the senior business systems analyst on the first version of the IT Balanced Scorecard
• Analyze historical data to recommend and refine metric targets and thresholds
• Challenge metric owners to improve rigor, accuracy, and business relevance and automation
• Identify trends, risks, and opportunities through advanced data analysis

• Gather, define, and document business and technical requirements for data engineers and Power BI developers for both the IT Governance Metrics Dashboard and IT Balanced Scorecard
• Collaborate with the development team to implement enhancements to the IT Governance Metrics Dashboard and IT Balanced Scorecard
• Translate IT concepts into clear metric definitions and reporting requirements
• Partner with database engineers to understand data models, tables, and relationships
• Ensure requirements are traceable, testable, and aligned to business objectives

• Perform deep data analysis using advanced Excel and SQL to generate insights
• Validate data accuracy, completeness, and consistency across reporting layers
• Test Power BI dashboards against requirements and expected outputs
• Develop executive-ready presentations summarizing insights and recommendations

• Lead and facilitate metric review sessions and working groups
• Drive discussions to define meaningful metrics aligned to IT processes and outcomes
• Communicate effectively with both technical and non‑technical stakeholders
• Present findings and recommendations to senior leadership

• Manage and track work through JIRA and Agile practices
• Ensure strong organization and documentation of requirements, decisions, and outputs
• Support governance processes by ensuring transparency and consistency of metrics
• Contribute to a data‑driven culture across the organization

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Strong expertise in:

• Data analysis, metrics development, and trend analysis
• Advanced Excel (modeling, analysis) and SQL querying
• PowerPoint (executive storytelling and visualization)

Proven ability to:

• Translate complex IT concepts into meaningful metrics and insights
• Write detailed, high‑quality requirements for technical teams
• Facilitate discussions and drive alignment across diverse stakeholders
• Analyze data and propose actionable improvements to metrics and performance

• Power BI dashboard validation and testing
• Data models and database structures
• Agile delivery and tools such as JIRA

• Exceptional attention to detail
• Strong analytical and problem‑solving skills
• Strategic thinking and continuous improvement mindset
• Excellent communication and facilitation skills