Help Desk Intern

Job Summary

The Help Desk Intern will learn how to deliver supreme customer service while supporting BHG’s Corporate and Field team members and treatment centers. The position will provide exposure to the following computer disciplines:
Service Desk, Desktop Software Support, Computer Operations, and others.

• Support the IT team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and provide technical support.
• Organize and maintain IT resources.
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

• Ensure compliance with all federal and state regulatory bodies, and accrediting agencies.
• Participate in community and public relations activities as assigned.
• Demonstrates belief that addiction is a brain disease, not a moral failing.
• Demonstrates hope, respect, and caring in all interactions.
• Establishes and maintains positive relationships in the workplace.
• Can work independently and under pressure while handling multiple tasks.
• Makes decisions and uses good judgment with confidential and sensitive issues.
• Deals appropriately with others in stressful or other undesirable situations.

• Attend and complete all required trainings as assigned by manager.
• Continuous exploration of knowledge through related field.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

The Help Desk Intern must possess a high school diploma or equivalent, and be currently enrolled in a degree program closely related to the field. A basic understanding of computer hardware, software, and operating systems is required.

• Education and licensing in a closely related field.
• Currently enrolled in a degree program in a closely related field preferred.
• Self-starter with good time management and prioritization skills.
• Excellent verbal and written communication, organization, presentation, and analytical skills.
• Knowledge of IT systems, software, and procedures.
• Problem solving skills, independently or escalating if necessary.
• Handle multiple tasks on a day-to-day basis if necessary.
• Strong organizational and management skills when dealing with company hardware.

• High integrity.
• Excellent verbal and written communication skills.
• Sound judgment.
• Efficient.
• Self-starter.
• Ability to work independently and under pressure while handling multiple tasks simultaneously.
• Ability to make decisions and use proper judgment with confidential and sensitive issues.
• Must be able to react quickly and make effective decisions.
• Demonstrate basic computer/word processing skills.
• Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs.

• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Ability to sit for long periods of time, some bending, stooping, and stretching.
• Variable workload, periodic high stress, and activity level.
• Must be able to lift up to 50 pounds.
• Keyboarding for long periods of time.

• Enjoy generous paid time off, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays. Manageable workload.
• Prioritize your development with role-based training and advancement opportunities.
• Choose from three benefits programs, including health, life, vision, and dental insurance. Enjoy tuition reimbursement and competitive 401(k) match.
• Experience competitive pay, quarterly bonuses, and incentives for certifications or licenses.
• Access exclusive discounts on various services and entertainment options, and benefit from Employee Assistance Program and self-care series.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.