IT Technician II - Client Services
Listed on 2026-07-22
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Role Overview
The IT Technician II, Client Services is an intermediate-level position responsible for providing exceptional technical support to in-office, hybrid, and remote associates across multiple locations. This role delivers timely resolution of hardware, software, network, mobile device, telephony, and collaboration technology issues while executing IT-related IMAC (Installs, Moves, Adds, and Changes) activities.
What You Will Do- Configure, troubleshoot, install, repair, and resolve issues involving laptops, desktops, peripherals, mobile devices, printers, conference room technology, telephony, audiovisual equipment, security devices, UPS systems, and other endpoint technologies.
- Provide technical support for Microsoft Windows operating systems, Microsoft 365 applications, mobile platforms, and approved business applications.
The ideal candidate will have strong technical knowledge of Microsoft Windows operating systems, desktop and laptop hardware, mobile devices, peripherals, and endpoint troubleshooting. Experience utilizing Service Now or similar ITSM platforms for incident management, service requests, task management, knowledge articles, and asset tracking is also required.
Requirements- Bachelor's degree in a technology-related field.
- 6+ years of related technical support experience.
- Bonus
- Paid holidays
- Healthcare
- Retirement
- Learning budget
- Parental leave
- Wellness
- Visa/relocation
- Remote flexibility
- Stipends
- Bonus/commission
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