Learning Program Analyst

Job Description

As a Learning Program Analyst, you'll play an important role in delivering the training experiences that help Southwest Employees learn, grow, and stay prepared to support our operation. Serving as a subject matter expert for Southwest's learning systems—including Sum Total, Cornerstone, and Comply
365—you'll partner with business leaders to translate training needs into effective system solutions, ensuring learning programs are configured, assigned, tracked, and maintained accurately. Through your technical expertise, problem‑solving skills, and focus on continuous improvement, you'll help optimize the learning experience, support critical training initiatives, and enable Employees across the Company to stay trained, compliant, and ready to deliver the safe, reliable, and customer‑focused service Southwest is known for.

• The culture of Southwest Airlines means we value camaraderie, collaboration, and innovation that occurs when we come together and interact face‑to‑face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required. No current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Applies knowledge and Customer needs analysis to create/recommend the proper solution to meet the need
• Strategically evaluate long‑term implications of decisions and mitigate risk related to tools and projects
• Partners with Senior Learning LMS Program Analysts as necessary for project success
• Gather and interpret requirements to transform business needs into actionable training requirements
• Partner with Customers to create LMS learning configuration recommendations/solutions
• Apply configuration knowledge to troubleshoot problems with individuals, audiences or configurations, and escalate as necessary
• Actively engage with Customer business units to understand trends and potential new opportunities to support initiatives
• Be up to date on upgrades/enhancements to offer Business Partners with new and innovative solutions
• May perform other job duties as directed by Employee's Leaders

• Ability to work under stressful situations and manage time effectively
• Ability to prioritize tasks to meet department objectives and goals
• Be a self‑starter and able to work with a minimum amount of supervision to accomplish assignments and projects
• Ability to work effectively individually or in a strong Customer Service and/or team environment
• Ability to work under tight time constraints and at times, in stressful situations
• Ability to design and conduct analyses, as well as synthesize recommendations
• Ability to develop, present, and effectively communicate strategies and ideas to a variety of audiences
• Ability to quickly recognize and clearly define problems to analyze and weigh alternatives to proposed solutions

• Required:
  
  High School Diploma or GED

• Required:
  
  Intermediate level experience, fully functioning broad knowledge in:
  • LMS or similar tracking/management system
  • Training background
• Preferred:
  Experience using Learning Management Systems (LMS), including Cornerstone, Sum Total, or similar platforms
• Preferred:
  Experience using training compliance systems, such as FOX (Comply)
• Preferred:
  Experience using intermediate Excel functions to analyze and manage data, including Pivot Tables and VLOOKUPs

• N/A

• Ability to perform work duties from a limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a…