Production Support Lead: Incident Mgmt & RCA Champion
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-07-24
Listing for:
Cognizant
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Cognizant in Dallas, TX, is seeking a Production Support Lead to drive stability for a critical enterprise application, focusing on ITSM, production support leadership, and hands‑on work with .NET, SQL Server and PHP. You will own incident management, lead P1/P2 war rooms, perform root‑cause analysis with engineering, and implement permanent fixes while tracking KPI and service health.
This remote‑friendly role requires strong stakeholder management and the ability to manage high‑volume
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