Senior Engagement Manager

Senior Engagement Manager

The Professional Services team delivers a wide range of cloud projects for clients and business partners. As a key contributor to the technical delivery team, a Senior Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery and will be responsible for managing multiple complex cloud projects concurrently. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to the Senior Engagement Manager's role.

Responsibilities

• Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
• Identify, mitigate, or escalate delivery risks and issues
• Provide regular status updates to stakeholders, maintain effective communication with leadership to keep them aware of critical issues and action plans
• Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
• Build and maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery
• Develop domain and technical knowledge to understand implementation details and concepts in order to facilitate conversations with stakeholders
• Maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery

Desired Skills & Experience

• At least 3 years of experience in the technology industry, managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
• At least 3 years of hands-on Agile experience, acting as Scrum Master
• Extensive knowledge of project management disciplines, methodologies, best practices, and tools
• Customer-facing consulting experience or experience delivering technology services projects
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with results oriented, proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in AWS
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member