Program Manager Job Dallas area,Texas USA,IT/Tech

Direct Hires through approved platforms will be considered. No Solicitations or Recruiters.

Direct Emails with candidate resumes will be eliminated. Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorizations (such as an H-1B visa) for this opportunity.

Why this role exists:

InfoIMAGE is scaling delivery across implementations and ongoing support. While Portfolio Management defines what we deliver and when, and Project Managers execute delivery, this role exists to provide clear, centralized accountability for how delivery operates across the company.

As a Program Manager – Client Delivery, you are the single accountable owner of the client delivery system—ensuring delivery across implementation and support teams are consistent, scalable, and operationally sound.

What you’ll do:

Own and evolve the delivery operating model across implementation and support teams
Standardize delivery approaches, phases, and best practices
Lead and manage Project Managers within implementation and support teams, ensuring consistent execution aligned to the delivery operating model.
Identify and resolve cross-pod risks, dependencies, and systemic bottlenecks
Improve implementation predictability, time-to-value, and delivery quality
Ensure support teams operate with clear SLAs, escalation paths, and efficiency
Drive a seamless transition from implementation to ongoing support
Define and track system-level delivery metrics (cycle time, quality, escalation trends)
Partner across PPM, Product, Engineering, Sales, and Client-facing teams to align execution
Provide clear, decision-oriented visibility into delivery performance and risks

What you’ve done:

5–8+ years in project, or delivery management
2+ years' operating at a program level (or clear readiness for that step)
Strong foundation in project management practices and software delivery (SDLC/Agile Scrum/LEAN/hybrid)
Experience working across multiple concurrent projects or delivery teams
Demonstrated ability to improve processes, delivery consistency, or operational models
Comfortable operating at both a system level and execution-aware level
Strong communication across technical teams, stakeholders, and clients

Nice to have:

Experience in Fintech or enterprise product/technology environments
PMP, PgMP, or similar certifications

What success looks like:

Delivery across teams is consistent, predictable, and scalable
Implementation outcomes are repeatable and high quality
Support teams operate with clarity, efficiency, and low escalation noise
Clients experience reliable delivery across their lifecycle
Delivery performance is measured, visible, and continuously improving

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