Senior Business Development, Telecom CX

Description

The Telecom Business Development Manager will be responsible for providing tailored value propositions for Telco customer journey modernization leveraging Generative AI, Agentic AI, 1P/3P contact center solutions and GSI/ISV partners. The role requires understanding industry challenges for the consumer and business customer journey. The role is expected to deliver business outcome driven propositions along with solutions for customer in personalization, contact center modernization and substantial improvement in engagement with customers.

• Engage with senior Telecom CX executives and Contact Center leaders to create baseline, gap assessment and To-be state.
• Understand and communicate Telecom Enterprise architecture and Telephony integration.
• Run EBC’s and business engagements for Contact center domain.
• Knowledge in Generative AI & Agentic AI capabilities Transform telecom contact centers.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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• 6+ years of solving problems with technology in the Telecommunications industry experience
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience explaining complex technical concepts to various business and technical audiences

• Experience interpreting data and making business recommendations
• Experience identifying, negotiating, and executing complex legal agreements
• Proficient in at least 2 of the Contact center solutions - Amazon Connect, Genesys, Avaya, Nice, Google CCAI etc

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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USA, TX, Dallas -  -  USD annually