Information Technology Support Specialist

The IT Support Specialist provides first-level technical support for employees by assisting with common hardware, software, and access-related issues. This role supports end-user device setup, account provisioning, ticket follow-up, and basic troubleshooting, while escalating more complex issues to senior IT staff when needed. This is a full-time, on-site position based in Addison, Texas, requiring regular business hours, Monday through Friday, due to the hands-on nature of device setup, employee onboarding, and real-time support.

Skills & Qualifications

Required Qualifications

• Working knowledge of Windows operating systems and Microsoft 365.
• Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Ability to learn and use ticketing systems, remote support tools, and standard IT support processes.
• Basic understanding of security best practices, including password management, multi-factor authentication (MFA), phishing awareness, and user access controls.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users, document issues thoroughly, and troubleshoot effectively.

Preferred Qualifications

• Experience using ticketing systems, remote support tools, or endpoint support workflows.
• Exposure to user account administration, password resets, and access management.
• Customer service, technical support, internship, or other experience supporting end users.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate documentation.