QA Lead-Loyalty Management

We are looking for an experienced QA Lead with strong expertise in Loyalty Management platforms and end-to-end software testing. The ideal candidate should have extensive experience in leading QA teams, defining test strategies, and validating complex loyalty programs, rewards systems, customer engagement workflows, and integrations across multiple channels.

• Lead the QA activities for Loyalty Management applications and programs.
• Define and implement test strategies, test plans, and test execution processes.
• Validate end-to-end loyalty program functionalities across web, mobile, and APIs.
• Perform functional, regression, integration, system, and UAT testing.
• Design and execute test scenarios for:
• Loyalty points accrual and redemption
• Tier upgrades and downgrades
• Promotions and campaigns
• Customer enrollment and profile management
• Reward catalog and coupon management
• Partner and third-party integrations
• Lead a team of QA engineers and provide technical guidance.
• Coordinate with Business Analysts, Product Owners, Developers, and stakeholders.
• Review business requirements and prepare comprehensive test cases.
• Conduct defect triage meetings and manage defect life cycles.
• Ensure testing compliance with Agile and Dev Ops practices.
• Participate in release planning and production validation.
• Prepare test reports, QA metrics, and status updates for stakeholders.

• Salesforce Loyalty Management
• Loyalty Lion
• Oracle Loyalty Cloud
• SAP Loyalty Management
• Comarch Loyalty Management
• Capillary Technologies Loyalty+
• Antavo Loyalty Cloud
• Annex Cloud
• Custom Loyalty and Rewards Platforms

• Member Management
• Points Management
• Reward Management
• Tier Management
• Promotions and Campaigns
• Customer Segmentation
• Loyalty Rules Configuration
• Multi-brand Loyalty Programs
• Coalition Loyalty Programs

• Functional Testing
• Integration Testing
• Regression Testing
• System Testing
• User Acceptance Testing (UAT)
• API Testing
• Database Testing
• End-to-End Testing
• Smoke and Sanity Testing
• Performance Testing concepts

• Selenium
• Playwright
• Cypress
• TestNG
• JUnit
• Cucumber (BDD)
• Rest Assured
• Postman
• Karate Framework

• UI Automation
• API Automation
• Regression Suite Automation
• CI/CD integrated test execution

• REST APIs
• SOAP APIs
• Webhooks
• Third-party integrations
• Payment gateways
• CRM integrations
• Marketing Automation integrations

• REST APIs
• SOAP APIs
• Webhooks
• Third-party integrations
• Payment gateways
• CRM integrations
• Marketing Automation integrations

• Postman
• Swagger
• SoapUI
• Rest Assured

• SQL
• Oracle
• MySQL
• PostgreSQL
• SQL Server

• Validate loyalty transactions
• Verify points calculations
• Perform backend data validations
• Write complex SQL queries

• Agile Scrum methodology
• Jira
• Azure Dev Ops
• Confluence
• CI/CD pipelines
• Git
• Jenkins
• Git Hub Actions

• Lead and mentor QA team members.
• Estimate QA efforts and allocate tasks.
• Conduct test reviews and quality audits.
• Participate in stakeholder discussions.
• Drive QA best practices and process improvements.
• Manage multiple releases simultaneously.
• Ensure timely delivery of QA milestones.

• Experience in Retail, E-commerce, Airlines, Hospitality, or BFSI loyalty programs.
• Experience working with Salesforce Loyalty Management is highly preferred.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Experience with test automation frameworks and API testing tools.
• Knowledge of performance and security testing is an added advantage.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Relevant QA or Loyalty Management certifications are preferred.

• Overall QA
  
  Experience:
  
  8+ Years
• QA Lead
  
  Experience:
  
  3+ Years
• Loyalty Management Testing: 3+ Years
• Automation Testing: 3+ Years
• API Testing: 3+ Years
• Agile/Scrum:
  Experience

• 8+ years of software testing experience.
• Strong expertise in Loyalty Management domain.
• Proven experience leading QA teams and managing testing deliverables.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work in fast-paced Agile environments and deliver high-quality releases consistently.

Skills:

api,customer loyalty management,automation