Hilton Dallas Lincoln Centre - Information Technology Manager OEM

The IT Manager is responsible for providing help desk support to the on-property team as well as researching and implementing technological strategic solutions. This is a one-person department and the ideal candidate will be able to work independently to execute IT initiatives as well as collaboratively with the on-property leadership team. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities;

for OEM associates, overtime does apply and is calculated accordingly.

• Associates degree or equivalent experience with A , Network , and Microsoft certifications preferred.
• 3-5 years progressive experience in the IT industry, working on and supporting end users in a windows domain environment.
• 2-3 years of supervision experience.
• Experience in supporting multi-branch locations
• Knowledge of the hospitality industry a definite asset.
• Active Directory and Exchange knowledge including Windows authentication to AD, Windows file and print sharing required
• Printer / peripheral device troubleshooting skills
• Networking experience with TCP/IP, DNS and DHCP
• Experience with wireless peripherals/devices especially mobile devices
• The candidate should be a self-motivated and detail oriented with the ability to manage technical events from open through closure
• Critical thinking and problem solving/troubleshooting skills a must
• Excellent communication skills Ability to read, write, and speak English to comprehend and communicate job functions.
• Ability to work with others and help them understand things from a “non-technical” point of view.
• Ability to meet varying schedules due to nature of the hospitality industry. This may include working extended hours, weekends and holidays.

• Providing support for computer and mobile end-users. Particular emphasis is on supporting computers in a Windows Active Directory domain.
• Does this through the use and management of IT ticket tracking system. Prioritizes all tickets in response to priorities established by Executive Management Team.
• Offers help in a way that further educates the end-user, elevates overall technology acumen and leads to a less “help desk reliant” workforce.
• Working with various departments to ensure smooth delivery of technology resources for all on-property events.
• Researching new technologies, working with the property leadership team and Aimbridge/Centrada IT team to recommend, design and implement innovative, cost effective technology solutions. Works at the direction of Aimbridge VP of IT to ensure compliance with PCI.
• Coordinating 3rd party vendors to include working with various vendors including low-voltage cablers, telecommunications providers, and software, hardware and other technology vendors to respond to IT needs of property as determined by Aimbridge Hospitality IT and the on-property Leadership Team.
• Working with the Leadership Team to ensure that IT operations are aligned with business needs. Adjust IT department priorities as necessary in response to direction.
• Performing task force work as necessary. May be required to travel periodically to support other hotels including hotel acquisitions and divestitures.
• Work may include: racking and stacking network and server equipment, toning and terminating cabling, creating new use accounts, joining computers to domains, training, etc.

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

A convenient location in affluent North Dallas combines with thoughtful amenities and services at Hilton Dallas Lincoln Centre. We’re within minutes of over 300 restaurants, bars, and shopping. We offer a complimentary shuttle that operates within 3 miles of our hotel. With easy access to several Fortune 500 companies and both DFW Airport and Dallas Love Field Airport. The hotel features a fabulous restaurant, stylish rooms and suites, and great leisure facilities.

Plus, with 48,000 sq. ft. of flexible event space and a dedicated events team, we know a thing or two about hosting spectacular meetings and events.