Tier 1 Service Desk Analyst

Location:
Dallas, TX 75201 and Fort Worth, TX 76107 (Onsite from day1)

Contract Duration: 6+ Months

Job Overview: IT Service Desk Analyst

Willing to work in both locations: 2/3 (vice versa based on the need) on a weekly basis: 2601 Olive St #1900, Dallas, TX 75201, USA / 2845 W 7th St, Fort Worth, TX 76107, USA

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic network issues while delivering excellent customer service.

Responsibilities

• Provide Tier 1 technical support via phone, email, ticketing system, and in person.
• Troubleshoot Windows and macOS hardware, software, and connectivity issues.
• Support Google Workspace, Microsoft 365, Entra , Zoom, and Slack.
• Assist with employee onboarding/offboarding, account setup, and hardware deployment.
• Support Zoom conference rooms and basic AV equipment.
• Perform basic Meraki network troubleshooting and escalate complex issues as needed.
• Document support requests and resolutions in the ticketing system.
• Help improve IT documentation and support processes.

Qualifications

• 2+ years of Help Desk, Service Desk, or Desktop Support experience.
• Experience supporting Windows and macOS environments.
• Hands-on experience with Google Workspace, Microsoft 365, Entra , Zoom, and Slack.
• Basic knowledge of Meraki networking.
• Familiarity with IT ticketing systems and support best practices.
• Strong customer service, communication, troubleshooting, and multitasking skills.
• CompTIA A+, Network+, ITIL, or similar certifications are a plus.