Lead Tech Program Manager – AI, Automation & Data Analytics

Lead Technical Program Manager - AI, Automation & Data Analytics

Care Ops+ is seeking a highly technical and execution-focused leader who thrives at the intersection of business strategy, analytics, automation, and technology delivery. This role is not a traditional project management position. We are looking for a hands‑on builder who can partner with business stakeholders, translate complex requirements into scalable solutions, and personally execute technical implementations across multiple platforms.

The ideal candidate is equally comfortable presenting executive‑level updates to senior leadership as they are developing SQL queries, integrating APIs, building automation workflows, creating analytics dashboards, and deploying AI‑powered solutions. This individual serves as the critical bridge between functional business needs and technical execution, ensuring solutions move from concept to measurable business outcomes.

• Design, build, and deploy technology solutions that drive operational efficiency, automation, and business transformation.
• Translate business requirements into technical architectures, workflows, and scalable implementation plans.
• Lead end‑to‑end execution of technology initiatives, including requirements gathering, solution design, testing, deployment, and adoption.
• Develop integrations across enterprise platforms using APIs, web services, and automation technologies.
• Partner with business and technology stakeholders to identify opportunities for process optimization and digital transformation.

• Build and deploy AI‑powered solutions, including Microsoft Copilot Studio agents and other generative AI applications.
• Design intelligent workflows using Microsoft Power Platform, Power Automate, and related automation technologies.
• Identify repetitive business processes and implement automation strategies that reduce manual effort and improve operational performance.
• Evaluate emerging AI and automation capabilities and recommend practical use cases that deliver measurable business value.

• Develop and maintain executive dashboards and reporting solutions that consolidate data from multiple enterprise systems.
• Perform advanced data analysis to identify trends, opportunities, risks, and operational insights.
• Build scalable reporting and visualization solutions utilizing Power BI and other business intelligence tools.
• Design and optimize data pipelines, ensuring accuracy, accessibility, and governance of business‑critical information.

• Present technical solutions, implementation progress, and business outcomes to senior leadership and executive stakeholders.
• Influence decision‑making through clear storytelling, data‑driven recommendations, and business case development.
• Facilitate cross‑functional collaboration across operations, technology, analytics, and business teams.
• Serve as a trusted advisor on technology strategy, automation opportunities, and AI adoption.

• Hands‑on experience designing, developing, and deploying AI, automation, and intelligent workflow solutions (Copilot Studio, Generative AI, AI Agents, Power Automate, Agentic AI).
• Strong expertise in data analytics, business intelligence, and dashboard development using Power BI, SQL, and enterprise reporting tools.
• Proven ability to design technical solutions and system integrations, translating business requirements into scalable architectures and automated processes.
• Advanced SQL, data engineering, and data transformation skills, including experience with data pipelines, governance, and reporting architecture.
• Deep knowledge of the Microsoft Power Platform, including Power BI, Power Apps, Power Automate, and Copilot Studio.
• Exceptional executive communication and stakeholder management skills, with the ability to present technical solutions and business value to senior leaders.
• Demonstrated success leading end‑to‑end solution delivery from requirements gathering through implementation, adoption, and measurable business outcomes.
• Experience…